Salesforce Delivery Manager

About the role

Slalom is seeking an experienced Salesforce Delivery Manager. As a Salesforce Delivery Manager, you will lead large, complex, enterprise multi‑work stream projects with focus on quality assurance, strong client relationships, and demonstrated thought leadership. Your primary responsibilities include defining project delivery roadmaps, hands‑on management of projects with multiple work streams, and building strong partnerships with clients. Providing strong agile leadership early in the product lifecycle has proven to be fundamentally important to a delivery team’s success, directly impacting productivity and effectiveness in a positive way. Slalom Delivery Managers help our customers turn ideas into high‑performing software across the Salesforce ecosystem.

Responsibilities

• Lead Salesforce technical projects through the SDLC process and/or an agile, iterative process.
• Understand the client’s strategic direction and apply it to project team specific outcomes.
• Act as Scrum Master or Agile Coach.
• Be the functional and subject matter authority for the solution being developed for the client.
• Work with the Product Owner to define the product by identifying requirements and thinking critically about what will make it successful; ensure user stories effectively communicate the Product Owner’s requirements and are easily consumed by software development teams.
• Collaborate with engineering teams to define and validate the technical approach, strategy and deliverables for the project.
• Estimate effort at varying levels (e.g., high level, work package level) and using various techniques.
• Proactively handle issues and mitigate risk.
• Build client knowledge and credibility quickly.
• Lead, facilitate and attend meetings; provide project status reporting to management; prepare and deliver client presentations and work products/prototypes.
• Identify potential people‑side risks and anticipated points of resistance and develop specific plans to mitigate and address concerns.
• Assure delivery quality and the successful completion of the project.
• Manage the scope, risks, timeline, budget, and resources.
• Serve as the main point of contact working with project leadership on the client side.
• Create and manage project work and delivery plan.
• Drive resolutions to decisions and risk mitigation.
• Track project risk, issues and clear impediments.
• Create mitigation plans and escalate as necessary.
• Ensure scope is completed per what is contracted and changes are flagged and estimated.
• Manage scope change discussions and negotiation and drive to final decision.