Salesforce Consultant and Solution Architect

About the role

As a Salesforce Consultant and Solutions Architect with Crowe, you will be a hands-on builder and client-facing consultant on our project team, bridging the gap between business needs and practical technical solutions. You will work directly with customers to understand their requirements, design and configure Salesforce solutions, and support successful implementation. You will apply industry best practices while remaining actively involved in solution build, testing, documentation, and delivery. This role is centered on direct project delivery and leadership rather than portfolio leadership or primary people-management responsibilities.

Responsibilities

• Participate in pre-sales discovery; document business, functional, and technical requirements; and help translate the proposed solution into a clear Scope of Work
• Partner with Practice Directors, Solution Architects, and Project Managers to estimate implementation effort and identify the skills needed to deliver sold Scopes of Work
• Work directly with internal and client stakeholders to capture business needs, define requirements, and map current and future-state business processes
• Design and configure scalable Salesforce solutions that meet business needs, using standard platform capabilities and industry best practices
• Own assigned implementation workstreams as a hands-on builder, configuring solutions directly while collaborating with Solution Architects, Project Managers, Analysts, and Developers
• Facilitate discovery sessions, solution workshops, project kickoffs, demonstrations, and client status discussions for assigned workstreams
• Build and maintain declarative automation, data models, security and sharing configurations, reports, dashboards, and other platform components
• Support integrations, data migration, troubleshooting, and issue resolution in partnership with technical team members
• Create and execute test plans, perform functional and system testing, support user acceptance testing, and provide quality assurance for completed work
• Document solution designs and configurations, deliver end-user training as needed, and take ownership of assigned deliverables through deployment and post-launch support

Requirements

• Demonstrated hands-on competency with Salesforce core products, including experience configuring and building solutions in Sales Cloud and/or Service Cloud
• Salesforce Administrator, Platform App Builder, or Consultant certification and a minimum of 4+ years of experience working on the Salesforce platform
• Recent hands-on experience configuring, testing, and deploying production Salesforce solutions
• Experience working across the end-to-end implementation lifecycle, from discovery and solution design through build, testing, deployment, and support
• Experience providing business, operational, and technical consulting to client stakeholders and translating requirements into workable platform solutions
• Detail-oriented, enthusiastic self-starter who can work independently and collaboratively, guide less-experienced team members, and remain actively involved in day-to-day solution delivery
• Strong written and verbal communication skills, with the ability to work cross-functionally and communicate effectively with client and prospect stakeholders at different levels of an organization
• Ability to manage and deliver multiple project workstreams or priorities at the same time while meeting quality and timeline expectations
• Ability to log time daily for client and project reporting needs
• Positive, solutions-oriented approach and outlook
• Ability to work and thrive in a fast-paced, high-growth, innovative environment
• This position requires a minimum of 20% travel. Candidates throughout the United States may be considered, including those who are not located near a Crowe office
• Salesforce certifications or specializations beyond the core platform are required
• Bachelor's degree

Preferred Qualifications

• Hands-on experience with Salesforce Flow, Agentforce, Data360, security and sharing, data modeling, reports and dashboards, integrations, and/or data migration is highly desired

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $103,200.00 - $210,900.00 per year.