Salesforce Business Analyst/Product Owner - CRM

About the role

This individual will partner closely with business stakeholders, IT teams, and CRM technical resources to manage application enhancements, lead management processes, routing workflows, intake processes, requirements gathering, solutioning, and delivery.

Responsibilities

• Manage application enhancements and lead management processes
• Lead routing workflows and intake processes
• Requirements gathering and solutioning
• Translate business needs into actionable requirements
• Drive growth initiatives, personalization strategies, customer experience improvements, lead connectivity, and CRM optimization efforts

Requirements

• Strong Product Owner capabilities
• Comfortable performing Business Analyst responsibilities
• Collaboration skills, problem-solving abilities, strategic thinking, relationship-building capabilities
• Ability to thrive in a fast-paced environment with ambiguity
• Self-starter who can roll up their sleeves, prioritize effectively, and operate within both a large enterprise environment and a startup-like team culture

Qualifications

• Business analysis, product ownership, CRM, marketing experience
• Product management or product ownership experience preferred
• Marketing experience helpful
• Hybrid role experience between BA and product owner
• Experience working in enterprise manufacturing companies
• Strong communication skills
• Process-focused mindset
• Strategic thinking ability
• Problem-solving skills
• Collaborative personality
• Ability to deal with ambiguity
• Ability to build relationships across the organization
• Local to Chicago market preferred for potential full-time conversion

Skills

• Business analysis
• Product ownership
• CRM
• Marketing

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $55.00 - $70.00/hr.

Job Type & Location

This is a Contract position based out of Chicago, IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.