Salesforce Business Analyst Admin

About the role

We are seeking an experienced Onshore Salesforce Business Analyst with 5+ years of experience in requirements gathering, business process analysis, solution design, and stakeholder management. The ideal candidate will act as a bridge between business and technology teams, translating business needs into Salesforce and nCino solutions while leveraging Salesforce Administration knowledge to support platform enhancements and adoption.

Experience

• 8+ years of Business Analyst experience
• Strong Salesforce Administration knowledge across Sales Cloud, Service Cloud, and nCino

Preferred Certifications

• Salesforce Business Analyst Certification (Preferred)
• Salesforce Certified Administrator

Responsibilities

• Collaborate with business stakeholders to gather, analyze, document, and prioritize business requirements
• Configure and support users, roles, profiles, permission sets, validation rules, flows, reports, and dashboards using Salesforce Admin knowledge
• Conduct workshops, process mapping sessions, gap analysis, and solution discussions
• Create business requirements documents (BRDs), user stories, process flows, acceptance criteria, and functional specifications
• Work closely with Product Owners, Developers, QA teams, and Administrators throughout the project lifecycle
• Support backlog grooming, sprint planning, UAT, release validation, and change management activities
• Analyze and optimize Sales Cloud, Service Cloud, and nCino business processes
• Support data analysis, data quality initiatives, reporting, and business metrics tracking
• Understand Salesforce integrations, APIs, security model, and Agile delivery methodologies

Skills

• Strong communication and stakeholder management
• Problem-solving and analytical skills