Salesforce Business Analyst / Administrator

About the role

The role involves partnering with business users and stakeholders to gather requirements, develop user stories, and map as-is/to-be process flows to inform design and development. Configuration and administration of Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein capabilities are key responsibilities. Agile development practices are applied to manage and deliver enhancements, and the role also includes recommending and implementing Salesforce best practices.

Responsibilities

• Partner with business users and stakeholders to gather requirements, develop user stories, and map as-is/to-be process flows to inform design and development.
• Configure and administer Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein capabilities to meet business needs.
• Apply Agile development practices to manage and deliver enhancements, working collaboratively within sprint-based delivery cycles.
• Recommend and implement Salesforce best practices, prioritizing configuration over custom development wherever possible to achieve business outcomes efficiently.
• Support and configure Service Cloud and Experience Cloud solutions, leveraging Lightning Platform capabilities.
• Contribute platform expertise on Vlocity/Public Sector Solutions configuration, where applicable.
• Translate business requirements into scalable, maintainable Salesforce configurations and serve as a liaison between business and technical teams.
• Maintain platform documentation, including process flows, user stories, and configuration decisions.

Requirements

• Three (3) years of direct, hands-on experience with Salesforce products and the platform.
• Demonstrated experience working within Agile development methodologies.
• Experience configuring Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein.
• Experience configuring Vlocity / Public Sector Solutions.
• Experience working directly with users to develop user stories and as-is/to-be process flows for design and development purposes.
• Strong working knowledge of Salesforce configuration best practices, with a preference for declarative solutions over custom code.
• Experience with Service Cloud, Experience Cloud, and the Lightning Platform.
• Strong communication and facilitation skills, with the ability to translate business needs into actionable platform requirements.

Qualifications

• Active Salesforce Administrator certification.
• Additional Salesforce certifications preferred (e.g., Platform App Builder, Service Cloud Consultant).

Skills

• Strong configuration-first mindset.
• Hands-on Salesforce administration experience.
• Comfort operating within Agile delivery teams.

Benefits

• 15 days PTO including paid parental, military, and bereavement leave.
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year).
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan).
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums.
• 401(k) plan with a match that is 100% vested after you complete two years of service.
• FSA/DFSA/HSA flexible benefit plans.
• Annual Tuition & Professional Development Reimbursement benefit.

Pay

The likely salary range for this position is $107,000 - $145,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Schedule

Remote, Arlington, VA