Business Analyst – Salesforce Administrator

Responsibilities

• Support Salesforce Administration and Platform Operations
• Aid in day-to-day Salesforce administration activities including user support, permission and profile coordination, data updates, field and page layout maintenance, report and dashboard support, basic automation support, and issue triage.
• Lead Business Analysis for Salesforce Enhancements
• Facilitate discovery sessions with stakeholders to understand business processes, pain points, and desired outcomes; translate needs into user stories, functional requirements, process flows, and acceptance criteria.
• Bridge Salesforce, Business Central, and Business Operations
• Serve as a liaison between business teams and IT delivery resources across Salesforce, Business Central, reporting, and related integrations, ensuring requirements are understood, dependencies are identified, and solutions align with end-to-end business workflows.
• Drive Requirements, Testing, and Release Readiness
• Coordinate requirements validation, user acceptance testing, defect clarification, training readiness, release notes, and stakeholder communications to ensure enhancements are adopted successfully and deliver the intended business value.
• Improve Data Quality, Documentation, and Governance
• Help maintain system documentation, field definitions, process maps, data standards, and support materials. Identify data quality issues, process gaps, and opportunities to simplify or standardize how users work in Salesforce and connected platforms.
• Support Agile Delivery and Cross-Functional Prioritization
• Partner with product owners and delivery teams to manage intake, refine backlogs, clarify scope, and support iterative delivery using tools such as Jira, Microsoft Loop, SharePoint, and other collaboration platforms.

Qualifications

• Education and Experience
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field
• Minimum of 3 years in a business analyst, Salesforce administrator, business systems analyst, or related application support role
• Hands-on experience supporting Salesforce administration activities such as user support, configuration, reporting, data quality, permissions coordination, and enhancement intake
• Experience supporting CRM, ERP, field service, finance, sales, operations, or other enterprise application workflows; exposure to Microsoft Dynamics 365 Business Central preferred
• Strong communication skills with the ability to translate business needs into clear functional requirements and explain system capabilities to non-technical stakeholders
• Comfortable leading meetings, facilitating discussions, and presenting information to diverse stakeholders
• Demonstrated ability to foster trust, manage expectations, and build consensus
• Exceptional attention to detail and ability to connect small details to big-picture goals
• Analytical mindset with the ability to break down complex business problems into clearly defined requirements

Pay

USD $90,000.00 - USD $110,000.00 /Yr.