Salesforce BA

Responsibilities

• Facilitate conversations with business partners and cross-functional teams to uncover operational needs, process challenges, and opportunities for improvement.
• Convert stakeholder input into clear documentation such as business requirements, user stories, acceptance criteria, workflow maps, and supporting analysis artifacts.
• Work alongside product owners, developers, and project participants to turn business goals into prioritized, actionable work for delivery teams.
• Evaluate content structures and usage patterns to recommend stronger information architecture, metadata models, and organization strategies that improve access and usability.
• Identify ways to modernize content and document management practices, including moving outdated processes toward more scalable platform-based solutions.
• Contribute to Agile ceremonies and delivery activities by supporting backlog refinement, testing coordination, user acceptance efforts, and release readiness.
• Investigate reported issues, assess underlying causes, and collaborate with technical resources on corrective actions and enhancements.
• Maintain accurate project records, traceability documents, governance materials, and process documentation throughout the lifecycle.
• Lead workshops, reviews, and communication efforts that strengthen stakeholder alignment and encourage end-user adoption through training and guidance.

Requirements

• At least 5 years of experience in a Business Analyst role supporting enterprise technology or digital product initiatives.
• Hands-on background working in Agile environments with responsibilities tied to sprint planning, backlog grooming, and cross-team collaboration.
• Demonstrated ability to create detailed requirements documentation, user stories, acceptance criteria, and process flows.
• Experience using Jira or similar work management tools to track priorities, defects, and delivery progress.
• Strong understanding of content management, document organization, information architecture, metadata, or related business process improvement practices.
• Able to partner effectively with both technical teams and business stakeholders while communicating complex concepts clearly.
• Proven analytical and problem-solving skills with experience identifying issues, evaluating impacts, and recommending practical solutions.