Salesforce Administrator, Veterinary Software Group

About the role

The IT team at IDEXX is seeking an experienced Salesforce Administrator to join a multi-phase transformational project aimed at unifying the company's Veterinary Software CRM experience within its enterprise Salesforce instance. The ideal candidate will leverage Salesforce capabilities to innovate while retiring legacy systems.

Responsibilities

• Maintain system and application backup/recovery and patching
• Manage access and security of the systems and applications
• Monitor and proactively support system/application capacity planning and stability
• Analyze, understand, and translate business needs into technical configurations
• Configure Salesforce to satisfy business requirements
• Provide daily system/application administration
• Develop, implement, and support enterprise custom and packaged applications
• Perform a variety of systems-related analytical activities to support application functionality, availability, and performance

Requirements

• 3 to 5+ years of experience in performing Salesforce administrator functions
• Experience with Sales Cloud CPQ and Subscription Management (a plus)
• Service Cloud and Experience Cloud experience (a plus)

Qualifications

• Bachelor's degree or equivalent combination of education and experience required
• Strong communication skills, both verbal and written
• Exceptional problem-solving skills and customer service skills
• Ability to work independently and within teams

Skills

• Proficiency in Salesforce configuration
• Experience with Salesforce build tools (e.g. Salesforce DX, Github, Github Actions)

Benefits

• Base annual salary target: $90000 - $100000+
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits
• Day-One 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

Pay

Base annual salary target: $90000 - $100000+

Schedule

Minimum of 8 on-site visits per month, with preference for being within driving distance to IDEXX's corporate HQ in Westbrook, Maine.