Salesforce Administrator, Veterinary Software Group

About the role

Join a delivery team of six focused on leveraging Salesforce capabilities to innovate while retiring legacy systems. This role supports a multi-phase transformational project to unify IDEXX’s Veterinary Software CRM experience within the enterprise Salesforce instance.

Responsibilities

• Perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, custom reports, dashboards, and groups.
• Develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users.
• Perform systems-related analytical activities to support application functionality, availability, and performance.
• Analyze, understand, and translate business needs into technical configurations that guide administrators and developers.
• Configure Salesforce to satisfy business requirements.
• Provide daily system/application administration, including backup/recovery, patching, access, and security management.
• Monitor and proactively support system/application capacity planning and stability.
• Assess technical requirements of requests, scope projects, and communicate results to business clients, project teams, and IT counterparts.

Requirements

• 3 to 5+ years of experience performing Salesforce administrator functions and working with Salesforce build tools (e.g., Salesforce DX, GitHub, GitHub Actions).
• Salesforce configuration experience.
• Experience with Sales Cloud CPQ and Subscription Management is a plus.
• Service Cloud and Experience Cloud experience is a plus.
• Bachelor’s degree or equivalent combination of education and experience.
• Strong communication skills, both verbal and written, including the ability to translate technical subject matter to non-technical audiences.
• Excellent problem-solving skills and exceptional customer service and business relationship-building skills.
• Ability to work independently and within teams.

Location

Preferred: within driving distance to corporate HQ in Westbrook, Maine, with a minimum of 8 on-site visits per month (hybrid). Open to candidates in the New England area (NH and MA) who are available for occasional on-site visits.

Pay

Base annual salary target: $90,000 – $100,000+ (flexible based on experience).

Benefits

• Opportunity for annual cash bonus.
• Health, dental, and vision benefits.
• Day-one 5% matching 401k.
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, and foundation donation matching.