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Jobs · Information Technology · Pennsylvania

Salesforce Administrator (Business Systems) Support Specialist

West Shore Home · Harrisburg, PA · 3 wk ago
Information Technology$28–$34/hrFull-time

Location: Mechanicsburg, PA (ONSITE)

About the role

As a Business Systems Support Specialist at West Shore Home, you will be responsible for diagnosing and resolving common issues, maintaining high-quality ticket documentation, and escalating appropriately when issues exceed the Tier 1 scope for core business applications including Salesforce, Five9, Formyoula, Felix, and related systems. The Support Specialist I delivers predictable, high-quality support that improves system reliability, user experience, and operational efficiency.

Responsibilities

  • Diagnose and resolve issues within Salesforce, Five9, Felix, Formyoula, and other technical platforms utilized in the company.
  • Escalate system-level or high-complexity issues appropriately.
  • Perform account unlocks, password resets, Multi-Factor Authentication (MFA) resets, template edits, form field adjustments, picklist changes, and other metadata updates.
  • Manage and oversee open tickets in the company Jira Service Desk and communicate updates with team members and internal customers via comments.
  • Identify recurring issues, report trends, and escalate out-of-scope issues according to Technical Support standards.

Requirements

  • Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization. The company does not and will not sponsor employment visas.
  • Proficiency with Salesforce flow automation tools—specifically updating, debugging, and creating declarative solutions.
  • Proven knowledge of the standard capabilities of Salesforce including ongoing customization/alterations.
  • Ability to meet or exceed Service Level Agreement (SLA) expectations for response and resolution.
  • Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front-line employees with no technical background.

Strong preference towards candidates with an active Salesforce Administrator certification.

Benefits

  • Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
  • 401(k) with company match
  • HSA plan with company match
  • Paid holidays and paid time off (PTO)
  • Employee Referral Program
  • Employee Discount Program
  • Paid training and unlimited professional growth potential

Pay

The approximate pay range for this position is $28–34 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Schedule

Monday–Friday, 9:00 AM–6:00 PM (Full-Time)

Culture and Community

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here.

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