Salesforce Support Administrator

About the Role

This position provides frontline support to customers and vendors, delivering timely and accurate assistance with system access and authorization. The role focuses on resolving service inquiries, supporting user access through Multi-Factor Authentication, and maintaining customer satisfaction. The specialist will work within an Oracle PeopleSoft system while managing requests and communicating with customers via phone and email. This is a fully remote position with preference given to candidates within 70 miles of the Monett, Springfield, Allen, or Charlotte office locations. There are two available shifts between 7am and 7pm CST.

Responsibilities

• Serve as a primary point of contact for customer and vendor support inquiries.
• Assist users with access issues related to identity management, including Multi-Factor Authentication (MFA).
• Provide basic authorization support for portal access.
• Troubleshoot and resolve routine access and login-related issues in a timely and professional manner via phone and email.
• Process and manage service requests within the Oracle PeopleSoft system.
• Respond to incoming support email requests.
• Communicate with team members and leadership using email and internal messaging platforms.
• Escalate complex issues to higher-level support teams as needed.
• Deliver customer service through clear communication and effective problem resolution.
• Perform other duties as assigned.

Requirements

• 2–3 years of experience in customer service, technical support, or help desk roles.
• Experience working with support systems or CRM tools (e.g., Salesforce, Oracle – Peoplesoft, or similar platforms).
• Basic understanding of Multi-Factor Authentication (MFA).
• Excellent verbal and written communication skills.

Preferred Qualifications

• Associate or bachelor’s degree.
• Oracle Peoplesoft experience.
• Knowledge of user provisioning or access controls.
• Previous experience supporting financial services or fintech environments.
• Exposure to escalation workflows and tiered support models.
• Experience handling customer or vendor inquiries in a professional environment.
• Troubleshooting and problem-solving skills.
• Ability to manage multiple requests, prioritize work, and meet deadlines.
• Attention to detail and ability to follow defined procedures.
• Experience responding to and managing high-volume email-based support queues.
• Ability to quickly learn new systems and adapt to evolving processes.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.

Schedule

Shift: 9:00 AM – 6:00 PM CST. Two available shifts between 7:00 AM and 7:00 PM CST.