Salesforce Administrator

About the role

This is a fully remote job. Founded in 2021, this organization supports manufacturing businesses by providing technology solutions that enhance design, modeling, development, and sales processes. Operating in the manufacturing technology sector, it addresses challenges in product configuration, lifecycle management, and design efficiency by offering AI-driven CPQ, PLM, and design tools. The organization serves over 16,000 global customers and is backed by investment firms TA Associates and Hg. The Salesforce Administrator plays a critical role in maintaining and optimizing the Salesforce platform within the Business Systems team. This position ensures the system is secure, user-friendly, and aligned with user needs, enabling teams to operate more effectively. The role contributes by enhancing platform performance, delivering training, and supporting automation efforts to improve organizational efficiency.

Responsibilities

• Administer and maintain Salesforce and related systems to ensure optimal performance and reliability.
• Configure platform elements including Flows, Process Builder, Lightning Web Components, custom fields, page layouts, record types, and dashboards.
• Manage user access, permissions, and system security in line with organizational standards.
• Provide user support and troubleshoot issues within agreed service timelines.
• Collaborate with other administrators and business systems managers on enhancements, data uploads, and best practices.
• Prepare and test code for system updates and releases minimizing disruptions.
• Deliver end-user training and create documentation to support adoption.
• Identify automation opportunities and improve scalability through Salesforce features and integrations.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience.
• Minimum of 3 years hands-on Salesforce administration experience.
• Salesforce Administrator certification.
• Proven experience configuring Salesforce components such as Flows, Process Builder, fields, layouts, and dashboards.
• Experience managing integrations between Salesforce and third-party applications.
• Strong communication skills for user support and training.
• Ability to work effectively in a fast-paced environment.
• Experience implementing AI solutions within Salesforce administration.

Pay

USD 75000 - USD 85000 yearly

Benefits

• Paid Time Off
• Sick and Parental Leave
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Health Savings Account
• Life Insurance
• Employee Assistance Program