Salesforce Administrator

This is a fully remote position. Team members work remotely while collaborating with business stakeholders, technical teams, and end users across the organization to support and enhance our Salesforce ecosystem. This role offers flexibility while ensuring strong communication, productivity, and cross-functional partnership.

Who We Are

At TaxSlayer, we're more than just a tax software development company; we’re empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an intuitive interface that guides customers through the tax-filing process step by step, ensuring accuracy and maximum refunds. TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season.

About The Role

We’re seeking a detail-oriented and technically skilled Salesforce Administrator to support the day-to-day administration of our Salesforce Sales Cloud (Agentforce Sales) platform. In this role, you’ll configure and maintain Salesforce functionality, ensure data integrity, support end users, and implement solutions that improve business processes and productivity. You’ll serve as a key liaison between technical teams and business stakeholders, translating business requirements into scalable Salesforce solutions while helping maintain platform security, performance, and compliance.

Responsibilities

• Configure and maintain Salesforce functionality, including custom objects, fields, page layouts, validation rules, reports, dashboards, and flow automations.
• Oversee the deployment, customization, and ongoing administration of the Salesforce CRM platform.
• Partner with Sales, Marketing, and other business stakeholders to support key business processes and deliver reporting and analytics that drive informed decision-making.
• Develop, maintain, and enhance Salesforce documentation, training materials, and user support resources to encourage platform adoption and effectiveness.
• Support Salesforce integrations, monitor data flows, troubleshoot issues, and collaborate with internal and external partners to ensure seamless system performance.
• Manage data quality initiatives, including imports, exports, duplicate management, and data cleanup activities.
• Monitor system performance, troubleshoot issues, and implement enhancements that improve user productivity and overall experience.
• Maintain platform security through role hierarchies, permissions management, access controls, and auditing activities.
• Gather business requirements and translate them into effective Salesforce solutions.
• Stay current on Salesforce platform enhancements, releases, and best practices to continuously improve system capabilities.

Requirements

• Salesforce Administration Experience administering Salesforce Sales Cloud environments.
• Strong knowledge of Salesforce platform administration, configuration, and ongoing platform management.
• Experience configuring workflows, reports, dashboards, permissions, and security settings.
• Understanding of Salesforce automation tools, including Salesforce Flow.

Skills

Data Management & Integrations

• Experience supporting data integrity, data migration, imports, exports, and data quality initiatives.
• Experience supporting and troubleshooting system integrations and data flows across connected platforms.
• Ability to monitor and maintain accurate, secure, and reliable data within Salesforce.

Business Analysis & Problem Solving

• Ability to analyze business requirements and translate them into practical technical solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Demonstrated ability to work independently with moderate supervision and sound judgment.

Collaboration & Communication

• Strong communication skills with the ability to collaborate effectively across technical and non-technical teams.
• Experience supporting end users through training, documentation, and ongoing system support.
• Ability to build productive relationships with stakeholders across multiple business functions.

Qualifications

• Bachelor’s degree or international equivalent required.
• Two (2) or more years of experience administering Salesforce Sales Cloud required.
• Salesforce Certified Platform Administrator certification required.

Preferred Qualifications

• Experience administering Salesforce Data Cloud.
• Experience supporting cross-platform integrations in complex business environments.
• Experience developing reports and dashboards that provide actionable business insights.
• Experience supporting user adoption initiatives, onboarding, and training programs.
• Knowledge of Salesforce platform enhancements, governance, security, and compliance best practices.

Benefits

Flexible Work Options

Enjoy remote and hybrid work opportunities, depending on the role and team needs.

Generous Time Off

Full-time employees receive a robust PTO bank, plus paid holidays to recharge and refresh.

Health & Wellness Coverage

• Medical, Dental, and Vision insurance through Aetna and SunLife.
• Coverage options include: Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family.
• Access to a Wellness Program and on-site fitness facility.

Financial Benefits

• 401(k) with a 150% match on up to 3% of your contribution.
• Performance-based bonuses and regular salary reviews.

Additional Perks

• Company-paid life insurance, short-term disability, and long-term disability.
• Optional critical illness and accident insurance.
• Education assistance to support your professional development.
• Company-paid parking, company store, and unlimited free coffee.