Sales & Warehouse Specialist

About the role

Engage in counter sales, warehouse, and driving tasks, providing total care for our customers and ensuring we meet their expectations every time they interact with us.

Provide sales and support to walk-in customers at our will-call sales counters and to field customers at off-site delivery locations.

Be responsible for receiving incoming vendor shipments and customer return material; for stocking and maintaining the warehouse and counter sales areas; and for picking, documenting, and packing customer orders.

Load and unload trucks and perform merchandise deliveries and pickups.

Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.

Accurately process and fill Sales Orders generated at the sales counter.

Provide customers with reliable information regarding product specifications, pricing, and availability.

Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed.

Process cash sale returns and refund paperwork in accordance with Company policy and procedure.

Inform supervisor of inventory levels or stock depletions that could impact customer service levels.

Process vendor shipments or customer returns.

Operate trucks safely and in compliance with Company rules, applicable laws and regulations.

Perform all job functions in accordance with the company's Safety Standards.

Successfully complete required safety and compliance training programs as assigned.

Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Responsibilities

• Engage in counter sales, warehouse, and driving tasks, providing total care for our customers and ensuring we meet their expectations every time they interact with us.
• Provide sales and support to walk-in customers at our will-call sales counters and to field customers at off-site delivery locations.
• Be responsible for receiving incoming vendor shipments and customer return material; for stocking and maintaining the warehouse and counter sales areas; and for picking, documenting, and packing customer orders.
• Load and unload trucks and perform merchandise deliveries and pickups.
• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Process vendor shipments or customer returns.
• Operate trucks safely and in compliance with Company rules, applicable laws and regulations.
• Perform all job functions in accordance with the company's Safety Standards.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Requirements

• 1+ years' experience in warehouse and material handling experience
• 1+ years' experience in sales and customer service preferred

Qualifications

• Outstanding customer service, verbal communication, and generous listening skills.
• Ability to build and maintain a positive working relationship with customers, vendors, and co-workers.
• Ability to quickly develop comprehensive knowledge of products sold at the Profit Center.
• Ability to learn and operate the computer related systems used in warehouse operations, the delivery process, and to process orders.
• Knowledge of, ability to apply and practice safety precautions in a warehouse and material handling environment.
• Knowledge of laws, rules and regulations governing driving motor vehicles in general, and commercial motor vehicles subject to the Department of Transportation regulations in particular.
• Ability to learn to safely operate a forklift and other material handling equipment in use at the Profit Center.
• Ability to remain calm and function effectively in stressful, unexpected, and/or emergency situations.
• Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Ability to read, write, speak, and understand English.

Skills

• Customer Service
• Sales
• Warehouse Operations
• Material Handling
• Verbal Communication
• Computer Systems
• Safety Precautions
• Driving Motor Vehicles
• Forklift Operation
• Emergency Situations
• Mathematics
• Language Proficiency

Benefits

• Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service
• 401(k) Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

Pay

Pay for Sales & Warehouse Specialist is between $18.00 and $20.00 per hour at this location.

Schedule

The schedule for this position is typically full-time, though part-time options may be available.