Sales Trainer

About the role

The incoming Sales Trainer will work closely with Kapitus' current Sales Trainer and the Director of Sales Enablement to help increase the effectiveness of our sales operations through the mentoring, coaching and development of training materials. Ultimately, you will help increase the overall performance of our sales teams, including direct sales, renewals, and ISO’s, and ensure they have the skills and Knowledge to achieve their goals.

Responsibilities

• Create and design training curricula within time and budget constraints that teaches our brand, industry, products, technology, and process best practices
• Produce physical and digital educational materials (e.g., videos and case studies) to include call scripting, merchant qualification, contracts, lender/competitor training, policy, and procedures
• Keep current with and maintain best practices for training across the entire sales division
• Conduct skills gap analysis and identify areas of improvement
• Participate in call listening to provide coaching & feedback
• Conduct cross-departmental training with 360° views of Kapitus and how each division works together
• Collect feedback from trainees and managers about training courses
• Develop individual coaching plans for salespeople with review sessions to discuss strengths and weaknesses
• Conduct audits on sales adherence to legal and compliance requirements
• Ensure sales reps are well versed on the risks that occur when compliance standards are not followed
• Provide sales support by identifying issues that are due to user errors and work with sales reps to rectify misconceptions
• Work closely with product to identify upcoming releases and prepare sales teams for upcoming features
• Willingness to jump on the phones to experience what the sales team is experiencing and assist with any reps having difficulty handling a customer

Requirements

• Bachelor’s Degree in a related field or 3+ years’ experience working in a training capacity
• Extensive knowledge of CRM- Salesforce preferred
• Knowledge of Dialer Systems
• Proven experience as a Sales Trainer or similar role
• Extensive knowledge of different types of sales tactics
• Hands-on experience with e-learning platforms and live classroom training
• Has previously worked as a high-performing salesperson
• History of working with small business owners
• QA with the ability to listen to phone calls and gauge buying signs
• Ability to partner with multiple teams
• Can identify the development needs of salespeople
• Excellent organizational skills
• A great communicator with high credibility
• The ability to listen and adapt training to different development levels
• Experience in the financial industry

Qualifications

• Willingness to jump on the phones to experience what the sales team is experiencing and assist with any reps having difficulty handling a customer
• History of working with small business owners
• QA with the ability to listen to phone calls and gauge buying signs
• Ability to partner with multiple teams
• Can identify the development needs of salespeople
• Excellent organizational skills
• A great communicator with high credibility
• The ability to listen and adapt training to different development levels
• Experience in the financial industry

Skills

• Creating and designing training curricula
• Producing educational materials
• Conducting skills gap analysis
• Providing coaching and feedback
• Conducting audits on sales adherence to legal and compliance requirements
• Identifying issues and assisting with corrective actions
• Working with product teams
• Communicating effectively with sales teams
• Listening to phone calls and gauging buying signs
• Partnering with multiple teams
• Identifying development needs of salespeople
• Adapting training to different development levels

Benefits

• Kapitus Total Rewards Package includes Competitive Base Salary Range of $62,800 – $100,800
• Annual Incentive Compensation Eligibility – Up to 10%
• Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC)
• Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses
• Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being
• 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance
• Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees
• Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave
• Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work
• LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness
• Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events
• Managed through our LSA plan, Kapitus Academy
• Travel Reimbursement: We also offer travel reimbursement for all work-related travel
• Paid Time Off and Sick Time
• Retail Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary

Pay

Competitive Base Salary Range of $62,800 – $100,800. The applicant’s final salary with depend on a number of factors including geographic location, skills, and experience.

Schedule

Full-time position.