Sales Trainer

About the role

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business. This role reports directly to the President, North America. CULTURE OF COLLABORATION We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

Responsibilities

• Drive sales and KPI performance by coaching, training, and developing store teams in selling, service, and product, through in-store and virtual trainings, workshops, and coaching sessions
• Observe client interactions and selling behaviors on the sales floor across North America studios, providing real-time, on-the-go feedback to Client Advisors and Store Managers
• Partner with Store Managers to identify store and market-level opportunities using sales dashboards, KPI trends, and client feedback — diagnosing root causes behind performance gaps, and tracking progress through coaching plans and logs by market and store
• Adapt global/HQ-developed training content for the North America market and design new trainings and coaching plans that respond directly to identified gaps — combining short-term fixes (in-the-moment coaching, refreshers) with longer-term solutions (structured programs, updated materials) as needed, while maintaining consistency with brand standards
• Develop Store Manager coaching and feedback competencies so leadership teams can sustain coaching momentum between visits
• Develop and evolve the company's sales and service processes, training content, and tools, and own adoption of the training platform from onboarding through ongoing development
• Own new hire onboarding and induction, partnering with subject matter experts at the market, region, and store level to set employees up to succeed from day one
• Travel regularly across the North America region to deliver in-person coaching and training, with flexibility to work evenings and weekends around store and market needs

Qualifications

• Fashion-Luxury Retail background with 5+ years of coaching experience and experience working across different cultures and markets; luxury hospitality background a plus
• Fluent in English
• Experience customizing centrally-developed training content for a regional or local audience
• Willingness and ability to travel domestically and internationally

Skills

• High aspirations and focus on details that create substantial impact