Sales Systems & Tools Administrator

Responsibilities

• Administer HubSpot from an admin perspective: build and maintain workflows, manage user permissions and access, and roll out new processes across Sales and CS.
• Configure and maintain HubSpot approval processes and deal stage gates, ensuring deals cannot advance without required fields or sign-offs.
• Build and maintain custom properties and health score logic within the Customer Success Hub (HubSpot).
• Own the full Gong platform build-out: playbooks, call briefs, forecasting boards, deal boards, and Enablement Essentials setup.
• Data Enrichment & Sales Intelligence Tools:
  • Manage ZoomInfo enrichment via Ringlead, with a focus on populating and correcting Annual Revenue, Sub-Industry, and related firmographic fields.
  • Own the HubSpot workflows that use enrichment data (e.g., sub-industry) for segmentation and routing.
  • Administer Sales Navigator and related sales intelligence tools across the GTM org.
• Account Conversions & Subscription Management:
  • Own the end-to-end process for account conversion tickets (customer, partner, internal, POC, and demo use cases), ensuring service subscription records are correctly linked to deals for accurate usage reporting.
  • Coordinate with the CS team and other customer-facing teams on conversion requests and troubleshooting.
• Partnerships & Hyperscaler Systems:
  • Manage marketplace health and integration mapping in Suger, including monitoring for downstream effects on hyperscaler partner portals (AWS/Azure).
  • Work with the Enablement team to configure and maintain Partner Journeys in Impartner PRM, including managing non-admin permissions and partner enablement content.
• Access, Provisioning & Tool Administration:
  • Manage tool access provisioning and deprovisioning across the software stack for new hires and departing employees, prioritizing security and license hygiene.
  • Serve as a key point of contact for IT/tools admin requests tied to sales and GTM systems.
• Budget & Vendor Management:
  • Maintain the master view of software and license spend across the Sales and Marketing tool stack, tracking against budget in partnership with Finance.
• Process Documentation:
  • Create and maintain documentation for sales processes, systems configurations, and admin procedures, ensuring institutional knowledge is captured and transferable.
  • Own communication of process changes to relevant GTM distribution lists.

Qualifications / Skills Required

• Minimum 3 years of experience in sales/revenue operations, systems administration, or GTM tools administration required.
• Preferably at an enterprise software or technology platform company.
• Hands-on administrative experience with HubSpot (or a comparable CRM) — workflows, permissions, custom properties, and approval/stage-gate logic required.
• Experience with sales intelligence and data enrichment tools (HubSpot & Gong) required. ZoomInfo, Ringlead & Sales Navigator strongly preferred.
• Comfort working across multiple systems simultaneously and troubleshooting cross-tool data/process issues required.
• Strong attention to detail, especially around data accuracy, access security, and process consistency required.
• Excellent written communication skills — capable of producing clear, usable process documentation required.
• Self-motivated and able to manage a broad portfolio of ongoing admin responsibilities with competing priorities required.
• Comfortable being the primary point of contact for tool-related questions across Sales, CS, Enablement, and Partner teams required.

Education

• Bachelor's degree in Business, Information Systems, or a related field (or equivalent practical experience) required.

Pay

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $100,000 - $120,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.