Sales Systems Specialist

About the role

The Sales Systems Specialist will own the technical backbone of CCRT's quoting and pricing process, including the iHawk configurator, core sales systems, and a new CPQ experience built directly inside Salesforce. This role involves maintaining and modernizing tools used by sales reps, leading ERP modernization efforts, and streamlining sales processes.

Primary Responsibilities

• Maintain and update the iHawk configurator's compatibility rules as new products are introduced or retired
• Design and build a new CPQ system directly inside Salesforce, replacing the current manual, ePortal-based quoting workflow
• Lead modernization of our QAD ERP integration, installing a fully integrated ERP-to-Salesforce system for automated data flow and moving away from manual entry
• Maintain product costs and standard pricing, taking direction from the Product Systems Manager and our buyers
• Administer core business systems: the Quote System, Configurator, Price Lists, Product Database, and License Key Manager
• Roll out new processes and design Salesforce workflows for complete integration of our business systems
• Administer Simulation Workbench (SimWB) software licensing, including demo/eval licenses and entitlement troubleshooting
• Serve as the sales operations liaison for feature requests tied to QAD and Salesforce
• Develop sales efficiency processes that reduce administrative burden and free up sales teams to be more customer-facing
• Partner with Sales leadership to build accurate sales forecasting processes that support strategic decision making
• Redesign the maintenance contracts renewal process (order to cash) to be fully integrated into Salesforce for complete visibility to leadership
• Implement and optimize sales technologies — CRM systems, sales automation tools, and analytical platforms — to streamline operations

Professional Qualifications

• Hold a Bachelor's degree in Business, Information Systems, Engineering, or a related field, or have equivalent work experience
• 3+ years of experience in sales operations, business systems administration, CPQ/CRM implementation, or a related technical sales support role
• Direct experience administering Salesforce or a CPQ platform is strongly preferred; ERP modernization experience (QAD or similar) is a plus

Personal Skills

• Programming/coding aptitude — comfortable using AI tools to work efficiently across languages
• Foundational hardware knowledge — enough to translate direction from the Product Systems Manager into configurator rule changes
• Strong platform and systems-integration knowledge — comfortable understanding how data lives and moves across QAD, Salesforce, and legacy systems, and how to unify them
• Strong Salesforce expertise — a critical, high-priority skill across nearly every responsibility in this role
• Comfortable maintaining pricing data in spreadsheets, taking direction from Purchasing on cost updates
• Process design and systems-architecture mindset, with a bias toward reducing manual work and administrative burden on the sales team
• Collaborative and communicative — works closely with Sales leadership, the Product Systems Manager, and IT

Compensation

The pay range for this position is $120K to $150K annually plus 10%. Actual compensation will be dependent on factors, including but not limited to the individual's qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.

Benefit Package

• Four weeks of PTO to all new hires and 11 paid holidays
• Paid Paternity Leave
• 401(k) matching up to 4%
• Excellent medical and dental plans with the country's top providers
• Tuition reimbursement to employees after six months of employment

Application

Please submit your application and resume by using the direct application link. Interviews will be conducted on an ongoing basis.