Sales Support Specialist

Role Overview

The Sales Support Representative serves as the customer service facilitator for the sales process. They are the daily contact for will-call and existing customers, providing product knowledge and order support.

Responsibilities

• Collaborates with the sales team to understand customers' needs and identify potential sales opportunities.
• Facilitates the sales process by managing projects, tracking open sales orders, resolving issues, and providing overall customer service and support.
• Offer product information to meet customers' needs and upsell better solutions when appropriate.
• Possess prospecting skills by contacting existing customers via outbound calls and emails.
• Provide product pricing using the pricing matrix; do not negotiate or set pricing.
• Relay any additional pricing inquiries from customers to the outside salesperson.
• Ensure timely shipment of materials and maintain customer satisfaction.
• Contribute to additional sales by keeping a high level of product knowledge.
• Aid with customer inquiries and coordinate with outside sales personnel as needed.
• Procure non-stock products when required.
• Perform estimating, take-off, and proposal duties as necessary.
• Carry out any other duties assigned by management.
• Execute additional responsibilities as assigned or required.

Requirements

• Education: GED, high school diploma, or associate's degree preferred.
• Minimum of 1 year of experience in customer service or a sales environment.
• At least 2 years of experience in the pipe, valves, or fittings industries.
• Computer literate; proficient with MS Office 365 and distribution-specific ERP systems.
• Strong negotiation, analytical, and problem-solving skills.
• Able to effectively communicate [written and verbal].
• Thrives in a collaborative team environment.
• Detailed-oriented work style, comfortable with juggling multiple priorities while maintaining a consistent work approach.

Physical requirements

• Sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.

Benefits

• Exceptional Health Coverage: Two medical plans, including HSA-qualified, with virtual care. Dental and vision coverage, including kids' orthodontia. HRA reimbursement eligibility. Employer-paid life and long-term disability insurance.
• Smart Financial Benefits: 401(k) plan: Pre-tax and Roth options plus a generous employer matching contribution.
• Time Off & Work-Life Balance: Enjoy 10 paid holidays and accrue PTO from your first day. Flexible workplace culture with career growth opportunities.
• Wellness & Support: Access a robust Employee Assistance Program (EAP) with 24/7 support for you and your family. Resources to support mental, emotional, and financial well-being.

Culture

• Join a team that values integrity and innovation.
• Grow as a leader in industrial distribution with cutting-edge automation and supply chain solutions.
• Be part of a company that prioritizes people over profits.

Pay

$24.00/hour. to $28.00/hour.