Sales Support Specialist

Role And Responsibilities

• Assist the Inside Account Executive
• Ensure Inside Account Executives have accurate and timely pricing for projects and awarded purchase orders are processed accurately and promptly
• Interface with customers via email, phone, and face to face in a support role to ensure that their questions and orders are handled promptly
• Gather accurate pricing and availability of equipment
• Assist with quotes and bids as requested
• Process RMA requests
• Data Entry (Sales orders/Quotes)
• Provide custom build quotes/orders/reports
• Maintain accurate order status
• Research and understand manufacturers’ programs and opportunities
• Marketing and Deal registration including NBO/NCB and other special pricing

Qualifications

• High School diploma required, Associate or Bachelor's Degree in Business, or Marketing preferred
• Proficient in computer software systems including MS Office and MS Excel
• Strong verbal and written communication skills
• Familiarity with CRM tools
• Ability to multi-task, prioritize and work efficiently
• Excellent organizational skills
• Excellent Data Entry skills, and attention to detail "a must"
• Knowledge of sales practices and the most efficient customer service techniques