Sales Support Specialist

Date: Sep 15, 2026 | Location: San Jose, California, United States

About the role

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one of our Sales teams in managing customers and their orders. The Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry.

Responsibilities

• Sales account maintenance
• Provide technical and administrative product information
• Perform daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Be back-up for the supervisor and team members
• Additional duties per supervisor's request

Qualifications

• BA/BS degree preferred
• 5-7 years of relevant industry experience preferred
• Experience in data entry, scheduling production and tracking orders
• Self-starter who can effectively work within a strong team culture
• Strong and effective professional communication skills (written, speaking, and presentation)
• Experience in customer service and dealing with clients directly; problem solving skills a must
• Ability to work well in a high pressure environment with tight deadlines

Pay

Salary range: $75,000 - $85,000 (actual offer depends on location, level, education, training, specific skills, years of experience, and comparison to other employees in this role)

Benefits

• Comprehensive benefits package
• Eligibility for bonus and equity award programs