Sales Support Specialist

About the role

We are seeking a Sales Support Specialist to support our sales organization through operational, administrative, and workflow coordination across the full sales lifecycle.

Responsibilities

• Create, update, and maintain opportunities in Salesforce, ensuring accurate stages, close dates, notes, and forecasting information
• Maintain and audit Salesforce and Outreach activities to ensure timely follow-up and adherence to established SLAs
• Coordinate requests and workflows between Sales, Underwriting, Deal Desk, Activation, Customer Support, and Partner teams
• Triage merchant requests and route them to the appropriate internal teams while maintaining visibility and follow-through
• Monitor onboarding and support workflows to ensure merchants receive timely assistance through activation
• Conduct regular audits of overdue tasks, stale opportunities, and CRM data to maintain pipeline accuracy and operational efficiency
• Serve as a primary point of contact for merchant, partner, and internal team communications related to sales support, onboarding, and workflow coordination
• Identify inefficiencies in current workflows and propose process improvements to enhance productivity
• Collaborate cross-functionally with internal teams to ensure seamless handoffs and customer experience
• Provide high-quality customer service through professional, timely, and accurate communication

Qualifications

• 2+ years of experience in Sales Support, Sales Operations, or a similar role
• Experience supporting sales teams through CRM administration, opportunity management, onboarding coordination, or similar sales operations functions
• Strong proficiency in Salesforce, including data entry, pipeline management, and reporting
• Familiarity with Outreach or similar sales engagement tools
• Experience using Google Workspace (Docs, Sheets, Calendar) in a collaborative environment
• Experience coordinating operational workflows, sales processes, or administrative functions across multiple multiple internal departments or teams
• Experience collecting documentation, managing follow-up activities, and ensuring completion of tasks within defined service-level expectations
• Strong attention to detail and ability to manage multiple concurrent requests while maintaining accuracy and follow-through
• Strong verbal and written communication skills, with comfort engaging external prospects and partners

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go. Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Mission

The Sales Departments' mission is to scale PayJunction's revenue by increasing diversified demand to drive the acquisition of new customers and driving revenue expansion of current customers, while providing exceptional service and building long-term, mutually beneficial relationships.

Vision

The Sales Departments' vision is to become a best-in-class Sales organization that consistently drives revenue through strategic processes, data-informed decisions, and top-tier customer and team support.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, CO, CT, GA, IL, MA, MN, NY, or TX.

Total Rewards Plan

• Health, dental, and vision paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSAs
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Home office equipment stipend
• Annual Learning Stipend
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work

Company Values

• Build the Dream
• Put People First
• Value Long Term Relationships Over Short Term Profit
• Make it Simple
• Be Data Driven
• Own It

Pay Range

The base salary range for this role is $60,000-$65,000/year plus our Total Reward Benefit package. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills and qualifications.

EEO Statement

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.