Sales Support Specialist

Magnitude and Relationship Reporting

• This position reports to a Sales Support Manager.
• This position has contact with clients; Internal departments including: resource management, sample fulfillment, quality assurance, credit, and others;
• Internal departments including: resource management, sample fulfillment, quality assurance, credit, and others;
• Local sales reps;
• Sales coordinators in other offices as needed for samples and project follow-up.

Knowledge And Skills

• Well honed in person customer service experience
• Superior telephone skills
• Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems
• Organized and able to multi task
• Desire to work as part of a team
• Excellent communication skills both written and verbal
• Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions

Education And Experience

• A bachelor’s degree or equivalent, preferred
• 2-4 years customer service experience

About the role

Inside component of “localized” sales team: Sales Coordinator and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner.

Responsibilities

• Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
• Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up.
• Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
• Perform miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.

Requirements

Essential Functions

• Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
• Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up.
• Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
• Perform miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.

Qualifications

A bachelor’s degree or equivalent, preferred

2-4 years customer service experience

Skills

Well honed in person customer service experience

Superior telephone skills

Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems

Organized and able to multi task

Desire to work as part of a team

Excellent communication skills both written and verbal

Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions

Benefits

Compensation range for this role is $23.00 - $25.00.

Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors.

You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

Pay

Compensation range for this role is $23.00 - $25.00.

Schedule

Not specified