Sales Support Specialist

About the role

This role is based at our corporate office in Dallas, TX. You will be part of a Sales Support Team that helps achieve success for Hilton for Business and key promotional partnerships, including American Express. As a Sales Support Specialist, you'll work closely with Hilton Sales teams, clients, and hotels to provide program support, answer questions, audit rates, manage reporting, and ensure processes run smoothly. Your work will directly help our sellers spend more time building relationships and growing business while improving efficiency, accuracy, and overall performance.

This is an opportunity to collaborate with teams across Hilton, contribute to process improvements, support special projects, and help shape better ways of working. You'll help identify opportunities to improve processes, reduce duplicate efforts, and enhance the tools and services that support our customers and sales teams.

Responsibilities

• Manage multiple requests using Salesforce and other internal Hilton systems.
• Act as the dedicated follow-up for accounts, Hilton account owners, and provide support for both internal and external customers and hotels.
• Maintain inboxes to support inquiries from hotels and clients.
• Assist with enhancements to improve processes and increase productivity.
• Provide coverage for your Sales work group to address out-of-office situations, customer and hotel needs, and support for accounts.
• Perform a daily review of business demands and work on action plans to address opportunities within your respective Sales team.
• Manage different administrative and ad hoc projects.

Collaboration

• Collaborate and create documentation for both internal and external customers.
• Participate in recurring, informative, peer-to-peer cross-training, team-building, and cross-team events with the support teams.
• Partner with LNR, Commercial, and Automation teams on Sales system improvement testing.

Deliverables

• Participate in and help complete annual departmental objectives.
• Maintain an understanding of Hilton promotional program rules/goals that pertain to your area of support.
• Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted.

Requirements

• One (1) year of strong administrative and support experience.
• Proficiency in Microsoft Office applications including Excel.
• Experience within the travel and/or sales support industry.
• Hybrid work schedule: three (3) days onsite in our Addison, TX office and two (2) days working from home.

Qualifications

• Experience with systems that power Hilton's sales infrastructure (e.g., Salesforce, Cvent).
• Advanced skills in Microsoft Office applications including advanced Excel functions (VLOOKUPS, Pivot Tables, etc.).
• Fluent in English and Spanish (both written and verbal).

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount.
• Paid parental leave – Eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Access free counseling and support through our Employee Assistance Program (EAP).
• Generous paid time off (PTO).
• Health & welfare benefits – From checkups to dental cleanings to new glasses.
• Financial security for your future – Retirement plans to help save for what's next.

Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment.

Pay

The pay range for this role is $23.50-$25.00 hourly and is determined based on applicable and specialized experience and location.

Schedule

Hybrid work schedule: three (3) days onsite in our Addison, TX office and two (2) days working from home.