Sales Support Specialist

Sales Support Specialist

ECHO Incorporated is seeking a Sales Support Specialist to support day-to-day sales operations. Key responsibilities include:

• Support the sales team with general operations.
• Cook up sales team activities by processing important documents and communicating relevant information.
• Ensure the smooth sailing of new customer onboarding by gathering necessary info from cross-functional teams, tracking approvals, and making sure the customer is ready to go quickly.
• Keep track of various programs and requirements to ensure they meet business and customer expectations.
• Identify product information needs for customers and work cross-functionally to gather product data, comprehend product lifecycles, and ensure price changes and product specs/images are available for sales to share with customers.
• Be the main point of contact for the sales team to research and resolve inquiries that need follow-up with customers or other departments.
• Handle customer issues and provide after-sales support when asked.
• Coordinate payment functions like customer discounts, rebates, or sales expense tracking. This includes creating/updating processing procedures, calculating rebate amounts, and requesting credits/debits to customers.
• Track payment activities monthly and work with accounting on inquiries about credits/debits, accruals, and A/R reconciliations.
• Provide reports as needed to monitor budget activity related to customer programs as well as sales expenses.
• Participate in developing sales operations, attend sales meetings, and assist with miscellaneous projects as needed.
• Meet regularly with Sales, Accounting, and Customer Service to ensure processes are running smoothly and efficiently.
• Partner with IT on implementation, system breaks/fixes, and testing as needed.
• Identify opportunities for improvement by documenting processes and working cross-functionally to implement process changes as needed.

Qualifications

• Prior sales support or account management experience.
• Intermediate Excel skills are required for this role.
• Excellent verbal and written communication skills.
• Ability to problem-solve.
• Identifies opportunities for process improvements.
• Ability to work in a fast-paced environment.

Benefits

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid PTO
• 5% 401K match
• Tuition Reimbursement

Pay

The salary range for this position is $50,000-$55,000 based on experience and qualifications.

Schedule

This is a hybrid position that offers the flexibility of working from home and on-site at our Lake Zurich facility.