Sales Support Specialist

About the Role

Current is seeking a proactive, customer-focused Sales Support Professional to support agents, distributors, and National, Strategic, and Key Account customers. This remote role serves as a critical connection point among Sales, Supply Chain, Pricing, Brand Management, Finance, Customer Service, and external partners. The Sales Support Professional will manage open projects and customer commitments from pre-sale planning through post-sale resolution, helping deliver an exceptional customer experience.

This role will be located in Mayfield Heights, OH with a flexible schedule (4 days in office and 1 day remote). Remote candidates will be considered if committed to the East Coast time zone.

Responsibilities

• Build direct, trusted relationships with customers and serve as a primary point of contact for assigned National, Strategic, and Key Accounts.
• Partner with agents, distributors, contractors, architects, rebate providers, and internal teams to resolve customer needs quickly and professionally.
• Manage open projects and customer requests from quotation through shipment, invoicing, installation support, and post-sale resolution.
• Coordinate cross-functional activities among Sales, Supply Chain, Pricing, Brand Management, Finance, Customer Service, and other internal stakeholders.
• Manage customer quotation requests, including product availability, pricing coordination, lead times, product alternatives, and required supporting information.
• Support specification and application reviews by helping customers and internal partners identify the best Current product solution for each opportunity.
• Use Salesforce and other business tools to maintain accurate project information, pipeline visibility, forecasts, and account activity.
• Drive accurate pre-sale forecasting and collaborate with Supply Chain and Materials teams to align inventory, capacity, and customer delivery requirements.
• Review open-order reports, clarify customer priorities, identify potential risks, and coordinate action plans that support on-time delivery commitments.
• Coordinate logistics activities with carriers, including delivery scheduling, shipment reassignment, tracking communication, shipping-instruction compliance, and freight claim support.
• Manage additional-material requests, change orders, returns, RMAs, warranty claims, and other customer issues through timely coordination and follow-through.
• Request, review, and approve contractor labor invoices in accordance with established program requirements and company policies.
• Support invoicing accuracy and work with Finance and Customer Service teams to resolve billing, credit, deduction, or payment-related issues.
• Establish, document, and improve support processes that strengthen efficiency, reduce handoffs, and increase customer satisfaction.
• Analyze account, order, forecast, shipment, and service data to identify trends, improve execution, and communicate actionable insights.
• Develop a strong understanding of Current’s product portfolio, applications, market strategy, and customer segments to provide knowledgeable, relevant support.
• Represent the customer’s needs internally while balancing business priorities, commercial requirements, and operational constraints.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Sales, Operations, Marketing, or a related field; substantial relevant experience may be considered in lieu of a four-year degree.
• Two to five years of experience in customer support, sales operations, inside sales, account coordination, project management, order management, or a related customer-facing role.
• Demonstrated success building relationships and managing complex customer needs across multiple internal and external stakeholders.
• Strong organizational and project-management skills, with the ability to manage multiple open orders, projects, deadlines, and customer priorities simultaneously.
• Proven ability to identify problems, evaluate options, exercise sound judgment, and drive issues through resolution.
• Strong analytical skills and the ability to use data to support decision-making, forecasting, and process improvement.
• Excellent verbal, written, virtual, and electronic communication skills.
• Ability to learn, retain, and clearly communicate product features, applications, and solution recommendations.
• Advanced proficiency with Microsoft Excel and other Microsoft Office tools.

Preferred Qualifications

• Experience supporting National Accounts, Strategic Accounts, Key Accounts, distributors, agents, contractors, or commercial customers.
• Experience in lighting, electrical products, building systems, construction, manufacturing, distribution, or another technical product environment.
• Familiarity with SAP, Salesforce, QuickBase, Power BI, CRM platforms, ERP systems, or order-management tools.
• Experience coordinating freight, logistics, order fulfillment, shipping claims, RMAs, warranty claims, or contractor-related activities.
• Familiarity with pricing processes, quoting, basic contractual terms and conditions, and invoice review.
• Experience working effectively on a remote or geographically distributed team.

What Success Looks Like

In this role, you will create a dependable, high-touch experience for assigned customers and channel partners. You will keep projects moving, anticipate risks before they affect delivery, ensure internal teams are aligned around customer priorities, and use data and process discipline to improve how Current serves its most important accounts.