Sales Support Specialist

Cenegenics is the global leader in longevity and performance medicine, transforming human health across 5 continents for nearly 30 years. Since 1997, we have been pioneering a new model of healthcare focused on helping people live longer, healthier, and higher-performing lives. We believe the future of medicine is not reactive disease management, it is proactive optimization, prevention, and performance. Our physician-led care model combines advanced diagnostics, precision medicine, data-driven protocols, AI, and personalized coaching to deliver measurable health outcomes beyond what traditional primary or concierge care typically achieves.

About The Role

The Sales Support Specialist is responsible for supporting the sales cycle. The position includes answering inbound and outbound calls, creating and maintaining lead records, qualifying and connecting and scheduling prospects to Program Consultants for a consultation. Must be available on scheduled days and times. Bilingual Spanish strongly preferred.

Responsibilities

• Conducts high-volume of incoming calls and outbound calls through automatic dialer.
• Perform detailed documentation maintenance for cross-functional teams.
• Provides information to prospective clients and physicians.
• Schedules appointments, meetings, conferences, and maintains calendars.
• Ensures quality customer service during communications with various callers.
• Performs research using the internet and other available resources to locate and compile information.
• Uses various software applications, specifically Microsoft Office, to assemble and/or format data and reports.
• Provides assistance with special projects as requested by his/her manager/director.
• Assists with special events planning.
• Participates in call critiques which include providing feedback for coworkers and receiving feedback from co-workers, instructors and managers.
• Relies on protocol, established procedures and prior experience to make decisions based on the company’s best interest and to the benefit of Cenegenics partners, affiliates and clients.
• Other duties as assigned.
• Regular and reliable attendance is an essential function of the job.

Requirements

• HS diploma or equivalent work experience.
• Must be at least 18 years of age.
• Must be able to type at least 35 WPM.
• Due to the nature of this position requiring constant phone interaction, when working remotely the employee must have a quiet work area free from distraction and extraneous noises.

Skills

• Must be able to work in and adapt to a high-pressure stressful sales environment.
• Must be able to work rotating weekends.
• Basic computer skills including Microsoft Office and Database management.
• Ability to communicate fluently in English and Spanish verbally and in writing.
• Essential to have the ability to manage multiple tasks at a single time.

What We Value

• Family – we are a team that takes care of one another and helps each other perform at our best
• Possibilities – we make the impossible possible. To our members we say, “We can make that work”
• Excellence – in everything we do, big and small, we do it right – consistently
• Integrity – we speak up and do the right thing
• Collaboration – new ideas are best actioned together
• Diversity – different backgrounds and perspectives better everything we do
• Innovation – out of the box thinking happens every day here!

Benefits

• A flexible working environment
• 100% employer-paid employee medical, dental, vision, short-term disability and life insurance/AD&D for eligible employees
• Voluntary health benefits (life insurance, critical illness, and accident coverage)
• Health Savings Account with company contributions (subject to plan selection)
• Employee Assistance Plan (EAP)
• Worldwide Emergency Travel Assistance Program
• Paid vacation, sick, bereavement and jury duty for eligible employees
• 10 paid holidays annually
• Education assistance program
• Employee Referral Program
• Paid volunteer time off and team events
• Generous 401(k) company match
• Gym dues reimbursement
• Employee Discounts
• Other great perks and benefits!