Sales Support Representative, Seasonal

About the role

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life-changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

Responsibilities

• Handle a high volume, blended mix of outbound and inbound customer interactions
• Follow scripts and compliance protocols
• Transfer customers to the appropriate licensed advisor
• Document customer interactions accurately
• Educate customers about eHealth’s services
• Meet monthly performance goals
• Support various outbound call campaigns (appointments, plan changes, retention, etc.)
• Remaining flexible with day-to-day duties and responsibilities based on business needs and department goals
• Demonstrate eHealth’s values in your behaviors, practices, and decisions

Requirements

• Must be able to work 6:00 AM-6:00 PM PST, including weekends as needed
• Available to work extended hours and overtime during the Annual Enrollment Period, October 15th to December 7th
• Able to do outbound outreach

Qualifications

• 1+ years of customer service or sales experience (call center preferred)
• Inbound and outbound call center experience preferred
• Strong communication skills (oral and written)
• Proficient in Microsoft Word, Excel, and internet tools
• Intermediate typing skills at minimum
• A passion for helping others
• A detail-oriented individual eager to learn and grow
• Required to have internet at your home that meets or exceeds speeds of 50Mbps download and 15Mbps upload

Benefits

• This is a temporary position that will end on December 8, 2026

Pay

Hourly Pay Rate - $22 per hour

Schedule

Work a shift between 6:00 AM – 6:00 PM PST, Monday–Friday (including scheduled overtime, weekends, and holidays)

Skills

• Customer service or sales experience
• Inbound and outbound call center experience
• Strong communication skills
• Microsoft Word, Excel, and internet tools proficiency
• Intermediate typing skills
• A passion for helping others
• Detail-oriented

Benefits

• Launch Your Career with eHealth’s IGNITE Program as a Seasonal Sales Support Representative
• Gain valuable skills, industry knowledge, and a pathway to a long-term career in sales through IGNITE
• Hands-on experience in the Medicare insurance space
• A supportive team environment focused on growth and learning
• A competitive edge when applying for full-time roles at eHealth
• Paid training
• Ongoing support and resources

Company Information

eHealth's mission is to connect Medicare beneficiaries with quality, affordable health insurance and Medicare plans. To accomplish this mission, we need Sales Support Representatives to serve as a friendly first point of contact for our beneficiaries. eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws.