Sales Support Representative - Part Time

About the role

AdaptHealth offers full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area.

Responsibilities

• Responsible for fulfilling patient orders, documentation and delivery instructions are accurate.
• Trains and educates patients and caregivers on use of equipment and answers any inquiries related to services or equipment.
• Informs new patients about their rights and responsibilities, whom to contact with questions and how to contact the billing department.
• Responsible for informing patients about patient satisfaction surveys.
• Discusses insurance coverage with patient and arranges payment of patient’s financial responsibility.
• Able to process credit and debit card payments using standard electronic tools.
• Responsible for obtaining signatures of patient or caregiver for each piece of documentation including the delivery ticket, assignment of benefits, care plan, and waiver of liability.
• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of referrals.
• Strives to obtain MD order signatures and original prescriptions.
• Assists with promotional rollouts and in obtaining referral source profile information.
• Increases referral volume from facility by promotion within business lines and cross selling among business lines through solicitation/facilitation of referral orders from referral sources.
• Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to equipment and services.
• Assists sales team in the planning and conducting of orientations and in-services to referral sources regarding equipment and services.
• Suggests alternative equipment or services as warranted based on reimbursement limitations.
• Maintains working knowledge of assigned Health Systems’ electronic medical records, as well as Adapt