Sales Support & Enablement Senior Manager

Reporting to the North American Vice President, Commercial Acquisition & Retention, this role leads the strategy, performance, and effectiveness of the North American Sales organization.

Why Join Us

• Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
• Competitive Compensation: Highly competitive compensation and a total rewards package.
• Flexibility: Various flexible schedules to help manage personal and professional commitments.
• Technology: Work with state-of-the-art tools and technologies.
• Employee Assistance Programs: Access to LYRA, a platform providing comprehensive support for physical, mental, financial, and social well-being for you and your family.
• Opportunity: Continuous focus on professional development with many training and career growth opportunities.
• Safety Focused: A 24/7 safety mindset integrated throughout the organization.

Responsibilities

• Lead and develop teams responsible for Sales Support, Sales Enablement, Learning & Development, and Incentives & Analytics.
• Drive sales performance through incentive strategy, reporting, analytics, and data-driven insights.
• Design and implement onboarding, training, coaching, and performance improvement programs for sales representatives and managers.
• Partner with sales leaders to identify capability gaps and execute targeted development and coaching initiatives.
• Oversee sales technology, CRM, and enablement platforms to enhance seller productivity and effectiveness.
• Collaborate with Marketing to align enablement strategies with go-to-market initiatives and campaigns.
• Support customer retention teams through analytics, training, tools, and process improvements.
• Champion best practices, operational excellence, and continuous improvement across the sales organization.
• Build and mentor a high-performing team capable of supporting a complex, multi-national sales environment.

Requirements

• 10+ years of experience in sales enablement, sales operations, learning & development, or commercial leadership, including 5+ years in a senior leadership role.
• Proven success partnering with senior sales leaders to improve performance and build organizational capability.
• Strong expertise in sales incentives, analytics, CRM systems, sales technologies, and performance management.
• Experience developing and leading training, coaching, and leadership development programs in a large-scale or multi-regional organization.
• Exceptional analytical, communication, and stakeholder management skills.
• Experience supporting both sales acquisition and customer retention functions is an asset.
• English proficiency is required to support the full North American business.
• Legal authorization to work in the US is required; sponsorship for employment visas is not available for this role.

Pay

The expected annual salary range for this role is $145,000 - $160,000. Salaries are based on candidate skills, experience, qualifications, geographical location, and market considerations.