Sales Support Coordinator MGC

Job Description

Summary/Objective: Ensure the effective and efficient pre-sale support to sales consultants to achieve sales objectives and customer satisfaction. Responsible for developing and implementing policies and procedures which will improve sales support for the business. Track and report on selling process for assigned territories. Provide prompt, courteous and effective handling of all customer requests.

Essential Functions

• Ensures the effective and efficient pre- and post-sale support to international sales consultants to achieve sales objectives and customer satisfaction.
• Assists international sales managers as requested in screening prospects, including preparing and distributing introductory information and letters to potential customers.
• Prepare, assemble and distribute system sales proposals as directed by international sales consultants using pre-approved format, product and configuration descriptions, and MRP system part numbers and prices.
• Work with finance to determine and process international capital payments (prepayments, LC, etc.).
• Work with Shipping Department to determine shipping cost estimates, requirements and specifications necessary for international imports/shipments.
• Initiate communication and interact with various personnel within customer accounts as well as field sales and service personnel to ensure that all necessary information required to enter, ship and invoice a system order is received before or concurrently with receiving the customer purchase order.
• Maintain international proposal and quote documentation including accurate and most current pricing and configuration.
• Maintain and distribute pre-approved product and configuration descriptions and other key information used by consultants in support of their selling activities.
• Input new customer and maintain current customer information Salesforce database.
• Input new customer information in MAX database.
• Maintain a cohesive team environment with other functional areas to improve customer satisfaction.
• Input system and supply orders (international and domestic).
• Answer customer queue calls for orders, transfers and inquiries.
• Act as information conduit between relevant departments at the corporate office and field sales consultants including reporting information from field sales regarding competitive information or new/modified product request to the responsible marketing and product management personnel.
• Schedule and quote training requests.
• Input new system information into Salesforce.
• Maintain current system information in Salesforce.
• Process inside sales orders and requests.
• Accept other responsibilities as assigned.
• Complete training as identified by standard operating procedures and procedural work instructions.
• Regular attendance is an essential job function.
• Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.

Competencies/Success Factors

• Clerical/Technology
• Project/Task Management
• Results Focus/Output Orientation
• Creativity/Innovation
• Interpersonal Communication
• Team Orientation
• Problem Solving
• Strategic Skills

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

The environment is fast paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, effectively communicate with others. The normal environment is quiet and typical of an open office setting.

Physical Demands

• Frequent standing, sitting, walking, bending, stooping, twisting
• Occasional lifting up to 50 lbs., occasional heavier lifting
• Occasional pushing, pulling and handling of materials

Additional Eligibility Qualifications

• None required for this position.