Sales Support Coordinator II

About the role

The Sales Support Coordinator II is responsible for coordinating the sales of Patterson animal health products and services. Additionally, incumbent acts as a liaison and a source of information for key stakeholders, including but not limited to: customers, operations, sales, and leadership teams.

Responsibilities

• Accurately processes returns, credits, and customer rebills
• Assists sales representatives and leadership with reporting needs
• Serves as a reliable source of information for customers and field team
• Supplements customer contact in absence of a Territory Manager
• Works in conjunction with both Operations Manager and sales management to enable strong cross-functional processes
• Prepares quotes, proposals, and ensures the full execution of contracts
• Maintains accurate customer and order logs, records, and files
• Tracks customer accounts and manages order fulfillment process
• Tracks customer rebates and requests credit on accounts or payment by checks
• Performs other duties as assigned
• Complies with all policies and standards

Requirements

• High School Diploma or Equivalent or equivalent education and/or experience
• 2 years experience in customer service and/or sales support position

Skills and Abilities

• Strong verbal and written communication skills
• Exceptional interpersonal and customer service skills
• Ability to remain organized and deliver accurate results in a work environment with rapidly shifting priorities
• Strong analytical skills
• Demonstrated knowledge of Microsoft Office Suite

Environmental Conditions

Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.

Travel Requirements

This position requires minimal travel in a regional area, as determined by business need.

Pay

$22.60 - $29.33