Sales Operations Coordinator II

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for a Sales Operations Coordinator II based at our Greenville, NC location.

About the role

What starts with YOU, moves the world! As a Sales Operations Coordinator II, you will play a key role in supporting sales operations and business development initiatives.

Responsibilities

• Coordinate and manage day-to-day sales operations activities for assigned accounts and business initiatives.
• Act as a key point of contact for internal teams, customers, and channel partners to ensure requests, orders, and projects move efficiently from initiation through completion.
• Monitor order activity throughout the lifecycle, ensuring orders are accurately entered, configured, quoted, scheduled, fulfilled, and invoiced.
• Identify and resolve issues proactively to maintain a high level of customer satisfaction and operational excellence.
• Build and maintain strong working relationships with customers, sales representatives, channel partners, and cross-functional teams.
• Respond to inquiries, provide status updates, and ensure timely communication regarding orders, programs, and business initiatives.
• Support sales and business development efforts by coordinating customer programs, preparing reports, tracking key metrics, and assisting with the execution of strategic account initiatives.
• Help identify opportunities to improve customer experience and overall account performance.
• Collect, analyze, and maintain sales and operational data to support decision-making.
• Prepare reports, dashboards, and presentations that provide visibility into account performance, sales activity, and operational effectiveness.
• Identify opportunities to streamline workflows, improve efficiency, and enhance the customer experience.
• Partner with cross-functional teams to implement process improvements, resolve operational challenges, and support continuous improvement initiatives.

Requirements

• Bachelor's degree in a business-related field and 2+ years of relevant industry experience.
• 8+ years of equivalent related work experience may be considered in lieu of a degree.

Skills

• Experience supporting sales operations, business development, account management, customer service, or order management functions.
• Strong analytical, critical thinking, and problem-solving skills with the ability to interpret data, identify trends, and recommend solutions.
• Proficiency with CRM systems, ERP platforms, order management tools, and Microsoft Office Suite, including advanced Excel skills.
• Excellent organizational and project coordination skills with the ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• Strong written and verbal communication skills with the ability to collaborate effectively across teams, build relationships with stakeholders, and provide exceptional customer support.
• Demonstrated ability to identify process improvement opportunities and implement solutions that enhance operational efficiency and customer satisfaction.

About Us

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells, and services a comprehensive line of lift trucks, aftermarket parts, and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale has been building relationships with customers, suppliers, dealers, and employees for over 100 years.

Benefits

• Competitive pay
• Tuition reimbursement
• Supportive work environment with hybrid work option
• Opportunities for growth and development
• Paid time off
• Medical, dental, vision, and life insurance
• Employer-sponsored profit sharing and 401(k)

Schedule

• Full time
• 40 hours per week

Travel

1-10% travel required.

Location: Greenville, NC (Headquarters), 1400 Sullivan Drive, 27834. This is not a field-based role, and relocation assistance is not available.