Sales Support Coordinator

Duties and Responsibilities

• Support RFP processes initiated by customers, including:
  • Gather necessary information, such as company credentials, product/service details, pricing, case studies, and references.
  • In partnership with Sales, submit questions to the customer if any RFP requirements are unclear.
  • Prepare draft responses for standard and custom RFP questions, ensuring accuracy and alignment with customer needs.
  • Tailor content to address the specific requirements and pain points outlined in the RFP.
  • Develop data and presentation materials to support RFPs.
  • Act as RFP Project Manager to develop and manage a response timeline, ensuring all tasks are completed before the submission deadline.
  • Cook with internal stakeholders (sales, R&D, product management) to ensure progress on responsibilities for different RFP sections.

• Prepare Customer Quotes:
  • Analyze customer requirements and specifications to develop detailed and accurate quotes.
  • Utilize pricing models and cost estimation techniques to ensure competitiveness and profitability.
  • Consider factors such as materials, labor, delivery timelines, and other relevant costs in quote preparation.
  • Work closely with the sales team to understand customer needs and tailor quotes accordingly.
  • Cook with procurement and supply chain departments to obtain accurate cost information.
  • Liaise with production and operations teams to verify feasibility and delivery schedules.

• Customer & VIP Visitor Coordination:
  • Assist with behind-the-scenes logistics for Sales and Executive-level customer and VIP visits or events, including scheduling, travel arrangements, and meeting room preparations.
  • Cook with the Sales lead by coordinating details and ensuring a professional experience, while the Sales lead manages primary communication and overall planning with the customer or visitor.

• Marketing & Tradeshow Support:
  • Assist with administrative and logistical support for sales-related marketing initiatives and events.
  • Support the creation, inventory management, and timely restocking of marketing materials in collaboration with the Marketing team.
  • Manage social media postings and other marketing communications as directed.
  • Maintain up-to-date product information (pricing, part numbers, descriptions, images, etc.) across all customer-facing platforms (catalogues, portals, e-commerce, etc.).
  • Cook with internal teams (Product, Sales, Marketing) to gather and verify the latest product data. Ensure data consistency and accuracy across all channels.

• Develop documentation of business processes, policies and priorities

Skills And Experience

• Bachelor’s degree required
• 3+ years’ experience in sales support, quoting, or project coordination roles (preferred)
• Strong analytical and numerical skills with attention to detail
• Excellent written and verbal communication skills
• Strong organizational and time-management skills
• Proficiency with Microsoft Office Suite with Excellent skills in Excel and PowerPoint
• Proficiency in handling large datasets, spreadsheets (Excel), and pricing information management
• Ability to manage multiple priorities and meet tight deadlines
• Ability to troubleshoot data discrepancies and resolve issues efficiently
• Experience planning, coordinating, and executing updates as part of project management