Sales Support Coordinator

Responsibilities

• Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction.
• Support field sales; designed to increase the field representatives’ client interactions.
• Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
• Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
• QC entry into lab and billing system for all new accounts.
• Create & maintain client files for audit purposes.
• Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
• Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
• Assist Customer Solutions Specialist in the process of new account set up and onboarding.

Requirements

• Required Work Experience: 2-3 years technical, billing, or customer support experience.
• Skills: Strong PC skills including Excel, Word, Power Point, and Access; Strong communication skills; Solid organizational skills; Team Player; Customer Focused; Action Oriented; Attention to Detail; Ethics and Values.
• Functional Technical Skills: Perseverance.
• Education: Bachelor’s Degree (Preferred); High School Diploma or Equivalent (Required).

Qualifications

• Required Work Experience: 2-3 years technical, billing, or customer support experience.
• Skills: Strong PC skills including Excel, Word, Power Point, and Access; Strong communication skills; Solid organizational skills; Team Player; Customer Focused; Action Oriented; Attention to Detail; Ethics and Values.
• Functional Technical Skills: Perseverance.
• Education: Bachelor’s Degree (Preferred); High School Diploma or Equivalent (Required).

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Pay

Pay range: $23.48 - $35.23 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.

Schedule

Monday to Friday, 8:30 AM to 5:30 PM