Sales Support Coordinator

POSITION SUMMARY

The Sales Support Coordinator is the first point of contact for MDM Scaffolding — managing incoming calls on the main line, welcoming visitors at the entrance, and providing essential sales follow-up support through Salesforce CRM. This role sits at the intersection of office administration and sales operations, requiring a polished, professional presence combined with strong organizational skills and the ability to keep the sales pipeline moving. The ideal candidate is personable, detail-oriented, and proactive in supporting both the sales team and day-to-day office functions.

KEY RESPONSIBILITIES

• Serve as the first point of contact for all incoming calls on the main company line; route calls promptly and professionally to the appropriate department or personnel.
• Greet and assist visitors, clients, and vendors at the office entrance; maintain a professional and welcoming front-desk environment.
• Take accurate messages and ensure timely follow-up when personnel are unavailable.
• Manage general office correspondence including emails directed to company inboxes.
• Maintain and monitor the reception and lobby area to reflect MDM's professional brand standards.
• Manage and maintain up-to-date records in Salesforce CRM, including leads, contacts, accounts, and opportunities.
• Conduct timely follow-up on open quotes, bids, and proposals on behalf of the sales team.
• Track and log all customer interactions, calls, and communications in Salesforce.
• Aid Account Managers and Business Development staff by preparing follow-up emails, call logs, and status updates for prospects and active customers.
• Monitor the quote and bid database to ensure due dates are being met and that no opportunities fall through the cracks.
• Distribute inbound sales inquiries to the appropriate Account Manager or Business Development representative.

QUALIFICATIONS & REQUIREMENTS

• Strong verbal and written communication skills; professional phone manner and in-person presence.
• Proficiency with Salesforce CRM or similar customer relationship management platforms.
• Ability to multitask and manage competing priorities in a fast-paced office environment.
• High attention to detail in data entry, follow-up tracking, and documentation.
• Proficient with Microsoft Office 365 (Outlook, Word, Excel) and general digital tools.

Preferred

• Experience in the construction, scaffolding, or industrial services industry.
• Familiarity with Constant Contact or similar email marketing platforms.
• Experience supporting an outside sales team in a B2B environment.
• At least 2 years of front desk, administrative, or sales support experience.