Sales Support Coordinator

Sales Support provides administrative and sales support for Territory Managers, Account Managers, Outside Sales, and customers. This position coordinates across multiple departments—including marketing, finance, customer service, and operations—to facilitate customer quoting, relationship management, and satisfaction.

Responsibilities

• Work collaboratively with assigned Sales team to provide administrative assistance, generating sales and supporting customer needs before, during, and after the sale. Tasks include preparing quotations, gathering customer credit applications, bid packages, vendor submissions, and other sales-related documentation.
• Proactively call customers to follow up on quotations, provide outbound phone coverage during sales team absences, and resolve open issues.
• Contact customers by phone to answer queries and obtain required information to facilitate sales or refrigerant buyback.
• Maintain detailed records of customer interactions, inquiries, and quotations in the CRM system.
• Coordinate sales responses to customer bid requests in conjunction with sales account/territory managers, sales leadership, and the legal team.
• Assist in resolving day-to-day inquiries from the sales team and answer incoming phone calls, directing them as needed.

Requirements

• Associate degree in Marketing, Business Administration, or a related field (equivalent experience accepted in lieu of degree).
• 3+ years of sales support experience with an understanding of sales processes and customer service practices.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• CRM experience required; Microsoft D365 Customer Experience (CRM) preferred.

Skills

• Analytical thinking and problem-solving skills.
• Customer-driven approach with a strong commitment to business dynamics and processes, including process improvement.
• Ability to prioritize tasks, meet deadlines, and maintain high attention to detail.
• Strong communication and collaboration skills in a team environment.

Preferred Qualifications

• Manufacturing and/or service industry experience.
• Experience meeting sales support KPIs.
• Prior experience working in a multi-location organization with a remote workforce.

Work Environment

• Office-based role with sedentary work, including prolonged periods of sitting, intensive computer use, and frequent written and verbal communication.
• Occasional light lifting of up to 15 pounds.

Not eligible for visa sponsorship.

Pay

$60,000–$75,000 yearly salary.