Sales Support Coordinator

Key Responsibilities

• Acts as primary contact for Sales Team to drive internal HQ projects, questions and overall support needed to manage key accounts.
• Resident expert for the Sales Team in the following categories: sales presentation development, broker communication, sales analytics, image requests, sales order tracking, sales forecasting, etc.
• Manages all sales orders, from PO receipt to delivery to ensure on-time shipping and eliminate any issues that may arise.
• Communicates with broker partners, buyers, and other retail departments as required by Sales Team to resolve sales related issues.
• Maintains sales portion of SharePoint, updating as necessary and communicating any changes to internal team and broker partners.
• Captures sample requests for accounts, completes new item forms as required, and helps compile information for all sales meetings.
• Learns account/retail portals to update as required and pull reports and analytics as required.
• Oversees vendor management including maintaining vendor portal requirements by retailer, pulling data and providing data as needed.
• Includes, but not limited to; retailer requirement changes such as sku information, routing guide changes etc., and update/provide reporting to key stakeholders as required.
• Adheres to all Good Manufacturing Practices (GMP), HACCP, and food safety policies when handling customer documentation, product specifications, and order-related materials.
• Ensures accuracy and compliance of customer orders, labels, and product information in alignment with GMP and regulatory standards.
• Participate in required GMP, food safety, and compliance training sessions and apply learnings to daily tasks.
• Other duties as assigned, which may include project management of key sales programs/projects.

Experience & Expertise Requirements

• Bachelor’s degree required.
• 2+ years’ experience in a sales support role preferred.
• Experience in the food industry or related GMP regulated industry is desirable.
• Must have strong verbal & written communication skills, time management skills and ability to influence without authority.
• Advanced proficiency in Excel (including pivot tables, V Look-up and macro’s) and PowerPoint required as well as proven project management skills.

Physical & Safety Requirements

• Ability to safely lift, carry, push, or pull items weighing up to 25–30 pounds, using proper ergonomic lifting techniques consistent with OSHA’s General Duty Clause.
• Ability to perform repetitive tasks such as typing, data entry, and phone handling while following ergonomic best practices to reduce strain.
• Ability to sit or stand for extended periods as required by daily tasks.
• Follow all company safety procedures related to material handling, workstation ergonomics, and hazard reporting.
• Participate in required safety and ergonomics training and promptly report any discomfort, strain, or potential hazards.