Sales Support

About the Role

We are looking for a Sales Support team member to join an organization in Calabasas on a long-term contract basis. This role supports order management, customer communication, invoicing, and shipment coordination while helping maintain a high standard of service across internal and external partners. The ideal candidate brings strong customer service experience, sound judgment in resolving order issues, and the ability to manage detailed administrative tasks in a fast-paced environment.

Responsibilities

• Manage incoming orders through electronic data interchange systems, address processing exceptions, and assist with setup activities when needed.
• Prepare invoices for completed shipments, including applicable freight charges, and verify billing accuracy before release.
• Review order thresholds, customer-specific pricing, and related exceptions, then communicate with customers to resolve discrepancies promptly.
• Serve as a point of coordination for customer questions and concerns by working closely with shipping, production, and sales teams to reach timely resolutions.
• Initiate and record credit requests for shortages, damages, and returns within the enterprise resource planning system.
• Assemble and track documentation required for international shipments, including commercial paperwork and shipping instructions, in partnership with internal departments.
• Maintain organized records, service reports, pricing references, and delivery schedules to support daily operations.
• Collaborate regularly with the sales team to address product-related concerns, customer needs, and process improvements.
• Provide guidance and backup support for other customer service representatives as business demands require.
• Contribute to departmental performance objectives and support team efforts to meet established service goals.

Requirements

• 5+ years of experience in customer service, sales support, or order management roles.
• Background in call center customer service, including handling inbound and outbound customer communication.
• Hands-on experience with order entry, invoicing, and issue resolution in a service-driven environment.
• Ability to manage customer inquiries, complaints, and follow-up actions with professionalism and accuracy.
• Familiarity with coordinating cross-functional work involving sales, shipping, production, and customer service teams.
• Experience preparing detailed documentation and maintaining accurate files, reports, and schedules.
• Strong organizational skills with the ability to prioritize multiple tasks and resolve exceptions efficiently.
• Proficiency working with business systems such as electronic data interchange and enterprise resource planning platforms.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.