Sales Support

Key Responsibilities

• Supports Account Managers with customer needs.
• Enters customer orders and quotes, as needed.
• Works OTD Exceptions assigned to Sales Support.
• Works Open Order Reports, internal and/or external, as needed.
• Processes Customer Support cases.
• Prepares and assigns cases to quality for corrective action and/or analysis.
• Prepares and submits Rebate Set-Up Requests.
• Prepares and submits Item Set-Up Requests.
• Works with AR to reconcile outstanding invoices, as appropriate for select accounts.
• Proactively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information.
• Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations, and items ordered.
• Coincides with suppliers, purchasing, and accounting departments to help resolve invoice or shipment discrepancies, including creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary.
• Aids in identifying process improvements that may increase efficiency or improve customer satisfaction.
• Other tasks as assigned.

Required Skills

• Mic Excel & Word
• General Computer Skills
• Organizational skills
• Problem-Solving Skills
• Mathematical aptitude
• Attention to Detail
• Good Communication Skills
• Works well independently & in group environments

Minimum Education Requirements

High School Diploma (or GED).

Required Experience

This is an entry-level position.