Sales Support Associate- PT-Woodbury Commons

About the role

As a Part-time Sales Support Associate, you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best-in-class customer service experience.

Responsibilities

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Assist with inventory and stock management
• Ensure maximization of storage and capacity in all product and supply categories
• Assist with the investigation and rectification of inventory discrepancies
• Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
• Have proper understanding of BOH/FOH IT systems, including POS transaction
• Meet store and metric goals
• Ensure brand mission is brought to life and introduced to everyone that walks into our store
• Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Maintain a knowledge and understanding of all policies and procedures
• Consistently act within the core values of rag & bone
• Identify opportunities to support the team in delivering best in class customer service
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Requirements

• 1–3 years of retail experience, preferably in premium, contemporary, or luxury environments
• Proven ability to achieve individual sales goals and contribute to team performance
• Skilled in clienteling, including building and maintaining a loyal customer base
• Ability to provide a personalized customer experience through styling recommendations, product knowledge and brand storytelling
• Ability to work 20–30 hours a week with a flexible schedule, including nights, weekends, and holidays

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• 401k

Pay

The target hourly rate for this role is between $19 and $20 based on candidates’ experience and expectations.