Sales Support Associate (Order Management)

About the role

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations.

Responsibilities

• Aid with daily order entry tasks to ensure all requests are logged accurately and promptly;
• Utilize the ticketing system to manage incoming order requests, quotes, and communications;
• Handle standard quotes and administrative documentation as needed by stakeholders;
• Verify order packages for accuracy, legibility, completeness, and proper authorization before submission;
• Submit orders to providers and confirm successful acceptance;
• Communicate effectively via multiple channels (email, chat, AppDirect Office, and phone);
• Keep real-time updates in CRM and ticketing systems throughout the order lifecycle;
• Comply with established protocols to report any data discrepancies or order issues to senior staff;
• Troubleshoot and resolve order issues or data discrepancies to ensure successful processing;
• Routine administrative tasks include: input and verify order data against standard reports to ensure basic alignment; assist with building, mapping, and maintaining order tracking and reporting dashboards; guide advisors through carrier portals, forms, and submission processes; provide light post-activation assistance when necessary to ensure a smooth customer experience; support cross-functional teams with general data entry or other operational needs as assigned.

Requirements

• Strong interest in developing a career in order management, operations, or administrative support;
• Strong attention to detail with the ability to validate data accuracy across multiple systems and platforms;
• Proficiency with CRM and ticketing systems, with a track record of maintaining real-time, accurate records throughout the order lifecycle;
• Excellent written and verbal communication skills with the ability to manage multiple channels simultaneously (email, chat, phone);
• Ability to work within defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while maintaining high standards of quality and compliance;
• A dependable team player with a focus on following instructions and completing repetitive tasks with high precision;
• Comfort working cross-functionally with teams such as Commissions, Channel, and Operations;
• Strong troubleshooting and problem-solving skills to identify and resolve process or order-related issues.

Qualifications

• Strong interest in developing a career in order management, operations, or administrative support;
• Strong attention to detail with the ability to validate data accuracy across multiple systems and platforms;
• Proficiency with CRM and ticketing systems, with a track record of maintaining real-time, accurate records throughout the order lifecycle;
• Excellent written and verbal communication skills with the ability to manage multiple channels simultaneously (email, chat, phone);
• Ability to work within defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while maintaining high standards of quality and compliance;
• A dependable team player with a focus on following instructions and completing repetitive tasks with high precision;
• Comfort working cross-functionally with teams such as Commissions, Channel, and Operations;
• Strong troubleshooting and problem-solving skills to identify and resolve process or order-related issues.

Skills

• Strong interest in developing a career in order management, operations, or administrative support;
• Strong attention to detail with the ability to validate data accuracy across multiple systems and platforms;
• Proficiency with CRM and ticketing systems, with a track record of maintaining real-time, accurate records throughout the order lifecycle;
• Excellent written and verbal communication skills with the ability to manage multiple channels simultaneously (email, chat, phone);
• Ability to work within defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while maintaining high standards of quality and compliance;
• A dependable team player with a focus on following instructions and completing repetitive tasks with high precision;
• Comfort working cross-functionally with teams such as Commissions, Channel, and Operations;
• Strong troubleshooting and problem-solving skills to identify and resolve process or order-related issues.

Benefits

We believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work.

Pay

The salary range for this position is $50,000 - $70,000 annually, commensurate with experience.

Schedule

This is a full-time position with a flexible schedule to accommodate the needs of the business.