Sales Support Associate II

About the role

The Sales Support Associate role is a crucial part of the store's success and efficiency. This role demands direct attention to the brand's commitment when servicing customers. The role involves leaving a lasting impression on customers through friendly, efficient interactions at the cash wrap and maintaining a well-maintained sales floor.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• A combination of education and experience will be considered.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment, Strong English language proficiency. (for EU)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

Pay

$15.00 - $21.75 per hour

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Our Competencies

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly
• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer. We hire and develop the best people regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Reasonable Accommodation

We will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.

Base Pay Range

$15.00 - $21.75

Benefits

Visit Tapestry, Inc. Base Pay Range for a complete list of U.S. Corporate Compensation & Benefits.