Sales Support Associate

Responsibilities

• Gain an expert understanding of the roles and interplay between corporate systems
• Become an expert in our quoting and contracts systems to support the sales team
• Ensure accuracy of quotes and orders affecting multiple downstream systems and processes
• Create new Leads in Salesforce CRM and assist in grooming CRM data
• Perform Sales Order quality assurance and orchestrate corrections
• Cook up new Leads in Salesforce CRM and assist in grooming CRM data
• Coordinate with the TierPoint Legal Department on the contract redlining process through order processing
• Aid in training new sales employees on TierPoint systems and processes
• Identify roadblocks to productivity – work with other TierPoint teams to identify opportunities for improvement and escalate to management
• Effectively applies TierPoint standards and industry best practices

Qualifications

• 2+ years of experience in a sales support or other complex administrative support role
• 2+ years of experience working in Salesforce CRM, Billing, and/or Contract Management systems
• Demonstrated proficiency in using MS Office Suite (Excel, Word, and PowerPoint) and Windows-based computer applications
• Ability to operate in a high-volume, fast moving, collaborative environment with tight deadlines
• Must be able to interact with management, customers, and other internal parties on a peer level, effectively communicating complex issues in a clear and concise manner
• Experience in driving process improvement through identification and escalation of opportunities
• Strong analytical, decision-making, and problem-solving skills
• Excellent verbal, written, and interpersonal skills
• Ability to logically progress through a process of troubleshooting issues, combined with defining and executing resolution through a communicative and team-based approach.