Sales Support Associate

Responsibilities

• Answer and retrieve telephone messages for assigned sales consultants
• Aid new customers with service appointments
• Schedule loaners for sales & service customers
• Manage vehicle loaners (check availability, reserve vehicles, and obtain proper paperwork)
• Meet and greet sales customers in absence of sales consultant
• Schedule port installed options with VPC and outside vendors
• Update DealerTrack reports, prospects, pending deals and sold units
• Aid sales with picking up vehicle for deliveries, as needed
• Manage key inventory by sorting and pulling keys for other locations when car is sold
• Check that all accessories are installed per customer’s specifications
• Quality inspect vehicle before delivery to ensure vehicle is in excellent delivery condition with all options installed and gas tank fueled
• Prepare VPC vehicle transfer sheets for the car carrier
• Maintain sales consultant 's office and monitor loaner/sold unit keys
• Call customers when license plates arrive and assist with license plate installation
• Aid with parts, forms and purchase orders

Requirements

• High school graduate or equivalent
• Minimum six months of customer service work experience
• Automotive sales or service experience preferred
• Excellent customer relations skills
• Strong verbal and written communication skills
• Basic proficiency with Microsoft Word and Excel
• DealerTrack knowledge preferred
• Valid driver’s license and good driving record
• Ability to operate standard and automatic transmission for a variety of sizes of vehicles
• Customer focused and practice active listening skills
• Detail oriented, organized, with good follow-through
• Self-starter and able to multi-task

Benefits

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members.

Pay

Pay Range: $17.41 - $21.73 per hour