Sales Support Assistant II, WXMI (Temporary)

About the role

The Sales Support Specialist plays a crucial role in supporting the sales department, ensuring smooth operations and exceptional customer service in a fast-paced sales environment.

Responsibilities

• Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
• Maintains ad copy, manages account base, and ensures high customer service.
• Collaborates with order entry, traffic, and layout teams to meet clients' advertising schedules.
• Calculates and communicates rate packages to clients and prospects.
• Assists Sales Manager with special projects, including production schedules, rate authorizations, and communications.
• Facilitates and processes sales presentations.
• Generates sales reports.
• Identifies and corrects billing errors or issues before the end of the month.
• Correctly inputs client billing adjustments within the same month as disputes are identified.
• Attends sales training and planning meetings.
• Researches and resolves account-related problems, providing satisfactory conclusions for customers.
• Handles daily general clerical tasks such as filing, answering phones, creating correspondence, and calculating rates to quote to customers.
• Arranges and distributes advertising materials and sales reports to appropriate areas in a timely manner.
• Provides exemplary customer assistance.
• Adheres to company policies and assigned standards of performance.

Requirements

• High school diploma or equivalent required.
• Generally 2+ years of experience in administrative or sales support or a related field preferred.

What You'll Bring

• Strong customer service skills.
• The ability to read, analyze, and interpret sales demographics information and creative layouts.
• The ability to generate reports, business correspondence, and presentations.
• Effective communication skills and the capability to respond to questions from managers, colleagues, and customers.
• The ability to calculate figures related to advertising rate packages.
• Proficiency in using Microsoft Office (Excel, Word, Outlook).
• The ability to learn new software programs such as ad order entry and customer relations management software.
• Good organizational skills and the ability to meet deadlines.
• The capability to work as a team player both internally and externally.