Sales Support Administrator

About the role

This position will use various tools such as social media and AI to uncover new prospective customers, initiate contact, and introduce prospects to a sales representative. The role serves as the first point of contact for inbound customer inquiries received via phone, email, and web submissions. The individual will evaluate customer needs and ensure the inquiry is directed to the appropriate personnel across multiple divisions and departments within the organization.

We are a multi-industry leader in providing power solutions, working with Fortune 500 companies such as Amazon, Wal-Mart, and Costco. Our 35-year reputation is built on excellence, relationship-based customer service, and community commitment.

Responsibilities

• Utilize Construct Connect, Zoom Info, and other AI tools to research target customers and record details about upcoming potential projects.
• Utilize LinkedIn Sales Navigator and Zoom Info to identify potential contacts and make appointments with clients.
• Utilize multiple platforms for mass mailing and marketing outreach.
• Participate in the aggregation and tracking of leads driven into the company through various websites, social media, and other sources.
• Establish rapport and relationships with potential new clients.
• Submit timely and accurate pre-qualification vendor packets with new/existing clients.
• Provide accurate and timely information to the sales team and follow up as required.
• Serve as the first point of contact for incoming calls, assessing customer needs and directing inquiries to the appropriate personnel.
• Perform other duties as assigned based on business needs.

Requirements

• Extremely perceptive and capable of relating to individuals at all levels.
• Self-directed and enjoys contributing to a team.
• Above-average organizational abilities with experience juggling multiple priorities and frequent interruptions.
• Strong oral and written communication abilities, with an emphasis on phone and email communication.
• Ability to multitask within job duties.
• LinkedIn Sales Navigator and LinkedIn research experience a plus.
• Proficient in MS Office.
• Aptitude for CRM setup and maintenance.
• Call center or customer service experience.
• Ability to follow routine verbal and written instructions.
• Strong verbal communication skills and ability to stay calm and professional under pressure.

Benefits

• Medical, dental, and vision coverage.
• Training and mentoring.
• 401(k) with matching.
• Paid sick leave.
• Paid vacation.

Pay

Hourly pay range: $24.00 – $30.00.