Sales Supervisor, Temporary Full-Time - South Coast Plaza

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores and our own sustainable factory in LA, innovating across categories like accessories, swimwear, and sleepwear.

About the role

As a Sales Supervisor, you’ll help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, you’ll drive sales, inspire the team, and deliver an exceptional customer experience while upholding our brand values and sustainability mission.

Responsibilities

• Consistently meet and exceed sales goals
• Lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Deliver an excellent customer experience with a customer-first mindset to build loyal relationships
• Contribute to a technology-led in-store experience that surprises and delights customers
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS
• Act as a brand ambassador—embody brand values, engage customers on the brand, and be knowledgeable in all aspects of the conversation
• Uphold consistent inventory accuracy and controls through regular cycle counts and overseeing inbound and outbound inventory
• Track receiving and removal of products, and monitor metrics for BOH fulfillment, mis-pulls, cycle counts, and overall inventory accuracy
• Contribute to Loss Prevention in all areas of the business, set expectations, and informally train alongside leadership
• Maintain seamless store operational procedures and weekly workflow
• Support merchandising presentation strategy and concept standards, and lead/train staff as needed
• Provide real-time and weekly feedback on sales, product, and allocation to in-store leadership based on sell-through and customer feedback
• Uphold and lead by example with all policies and procedures
• Motivate and support sales associates with a dedicated approach
• Onboard new hires and provide in-the-moment coaching to improve performance of existing associates
• Contribute to and lead training and customer experience programs
• Maintain a professional, healthy, and productive work environment alongside the team

Requirements

• Minimum of 3 years of retail experience
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with self-motivation for your work and career
• Excellent communication skills with a passion for people
• Effective and expedient problem-solver with keen attention to detail
• Positive attitude and willingness to tackle any task, big or small
• Available to work a minimum of 30 hours per week, up to 40 hours
• Daily open availability across a full 7-day work week
• Able to work a flexible schedule (days, nights, weekends, and holidays if required)

Pay

The wage for this full-time position is $22–$28 per hour.

Benefits

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick leave, holidays, and volunteer time-off for eligible employees
• Mission-based company with a casual and entrepreneurial work environment
• 401K with company match
• Clothing discount