Sales Supervisor, Part Time-Avalon, Alpharetta, GA

About the role

We're seeking a dynamic and experienced Sales Supervisor to join our team at Reformation in Avalon, Alpharetta, GA. As a part-time position, you'll be available to work a minimum of 30 hours per week, up to 40 hours per week, with daily open availability across a full 7-day work week. The role offers flexibility in scheduling, including the possibility of working days, nights, weekends, and holidays.

Responsibilities

• Drive Performance & Revenue
• Own Your Business: Consistently meet and exceed individual sales goals with a relentless focus on driving a high Sales Per Hour (SPH) and Key Performance Indicators (KPIs).
• Customer Mindset: Act as an entrepreneur within the store, leveraging your product expertise to maximize every customer interaction.
• Maintain Extraordinary Customer Feedback Scores (NPS): By delivering an elevated service level that surprises and delights customers.
• Move Beyond Single-Item Requests: Provide styling consultations, anticipating your client's needs for their entire seasonal wardrobe.
• Sales & Operational Ownership (Keyholder)
• Ensure the store is ready for business the day of and for the next morning, according to the opening and closing checklist.
• Act as the primary leader for facility issues, loss prevention incidents, and emergency procedures during assigned shifts.
• Maintain Sales Floor Energy and Service Standards: Acting as the point of contact for the team and customers, ensuring flawless store operations that keeps our elevated service seamless from open to close.
• Conduct Chat-Ins and Handovers During Segment Changes: Communicating key information to ensure no service gaps occur during staff breaks by maintaining a minimum coverage ratio on the sales floor.
• Lead the Sales Floor Energy and Adjusting Staff in Real-Time: Balancing task business needs, serving as the leader for customer escalations and employee inquiries, and maintaining a solutions-first mindset to keep store energy high.
• Uphold Visual Excellence: Upholding the VM Guidelines throughout your segment, ensuring recovery during time periods.
• Provide In-the-Moment Coaching and Support: Providing in-the-moment coaching and support to associates to ensure sales and service align with the Ref’s service model.
• Master Clienteling & Retention
• Build and Manage a Book: Actively generate and manage a personal client database using Endear and other digital tools to drive repeat business and private appointments.
• Execute Personalized, Product-Focused, and Purposeful Outreach Strategy: Ensuring clients are the first to know about new drops and community activations tailored to the client’s specific “Ref Journey” and life milestones.
• Wardrobe Curation: Go beyond the “plus-one,” style head-to-toe looks that anticipate your client's needs for their entire lifestyle.
• Proactively Schedule and Host One-On-One Styling Appointments: Providing an elevated, “white-glove” experience that secures customer retention.
• Brand & Product Authority
• Act as a Brand Ambassador: Sharing the Reformation story and educating customers on our mission to be a circular, climate-positive leader.
• Share Deep Product Knowledge: Translating technical sustainability details into benefits for the customer.
• Communicate High-Level Product Feedback: Communicating high-level product feedback to leadership to help continuously improve our merchandising and assortment.
• Lead by Example: Modeling the sales and service model and sharing pro-tips with the broader team to elevate the collective service level.
• Operational Excellence
• Ensure the Selling Floor Reflects Brand Standards: Ensuring the selling floor reflects brand standards at all times, including meticulous attention to visual merchandising and steaming.
• Understand and Uphold Inventory Accuracy, Loss Prevention Standards, and Professional Environment: Understanding and upholding inventory accuracy, loss prevention standards, and a professional, productive work environment.

Qualifications

• Proven Track Record: At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury/premium retail environment with a history of consistently hitting or exceeding SPH and personal sales targets.
• Interpersonal Mastery: Exceptional communication skills and emotional intelligence with the ability to build instant rapport and navigate diverse personalities with ease and professionalism.
• Wardrobing Expertise: A deep passion for styling with a proven ability to "edit" collections for clients based on body type, occasion, and personal style.
• Self-Starter Mentality: A driven approach to challenges and the self-motivation to treat your role like a career, not just a job.

Skills

• Product Knowledge: Deep understanding of Reformation products and the ability to share this knowledge effectively.
• Customer Service: Ability to deliver exceptional service levels that surprise and delight customers.
• Styling Expertise: Ability to provide personalized styling consultations and anticipate client needs.
• Leadership: Ability to lead a team and maintain high standards of service and performance.

Benefits

• Employer-Sponsored Private Medical, Dental, and Vision Insurance
• Competitive Paid Time Off Policies including Vacation, Sick Leave, and Company Holidays
• Retirement Planning Support including the Option to Invest in Environmental Social Governance-Aligned (ESG) Funds
• Clothing Discount
• Culture Events (like our Annual Ref Values Week and Volunteer Time Off)
• Fertility Care Support through Carrot, up to a $5,000 USD Reimbursement for Related Fertility Expenses after 1 Year of Employment
• Donation to Community Efforts on an Annual Basis

Pay

The anticipated base hourly range for this role is $22 - $28 per hour, depending on a variety of factors including relevant experience, skills, qualifications, and internal compensation equity.

Schedule

Available to work a minimum of 30 hours per week, but up to 40 hours per week, with daily open availability across a full 7-day work week. Flexible scheduling options are available, including the possibility of working days, nights, weekends, and holidays.

Application Instructions

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

To apply for this role, please visit our careers page and follow the application instructions provided there.