Sales Supervisor, Part Time - Princeton

About the role

No position at Reformation is about the status quo; every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.

Responsibilities

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience through a customer-first mindset to build loyal customer relationships
• Contribute to a technology-led in-store experience for customers that both surprises and delights them
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS
• Act as brand ambassador—embody brand values, engage customers on the brand, and be knowledgeable in all aspects of this conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory; track receiving and removal of products
• Track metrics for BOH fulfillment, mis-pulls, cycle counts, and overall inventory accuracy; use this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business; set expectations and informally train alongside leadership
• Maintain seamless store operational procedures and maintain weekly workflow
• Support merchandising presentation strategy and concept standards; lead and train staff as needed
• Provide real-time and weekly feedback on sales, product, and allocation to in-store leadership based on sell-through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in-the-moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside the team in-store

Requirements

• Minimum of 3 years’ retail experience
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• Positive attitude and feels there is no task too small and no task too large

Benefits & Perks

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays, and volunteer time-off for eligible employees
• Mission-based company with a casual and entrepreneurial work environment
• 401K with company match
• Clothing discount

Pay

The wage for this full-time position is $22–$28 per hour.

Schedule

• Available to work a minimum of 30 hours per week, up to 40 hours per week
• Daily open availability across a full 7-day work week
• Able to work flexible schedule (days, nights, weekends, and holidays if required to meet the needs of the business)